Technical Support Specialist

Job Title:

Technical Support – Microsoft Cloud Solution Provider

Company Description:

Auscomp Computers Pty Ltd
, established in 2000, is a proudly Australian-owned and operated
distributor and technology integrator
, with an offshore office located in
Bangalore, India
. Servicing over
5,000 resellers
across Australia, we operate from warehouses in
Brisbane and Sydney
, providing tailored account management and a flexible, partner-first approach to doing business.

Specializing in
components, computer systems, notebooks, networking, servers, and security
, Auscomp offers access to all major brands at competitive pricing, making us a trusted one-stop shop for IT purchasing needs.

As a
Microsoft Cloud Solution Provider (CSP)
, Auscomp supports thousands of tenants in Australia through our custom-built applications and managed cloud services. We also market a wide range of
SaaS products
covering
security, backup, migration
, and
collaboration tools
.

Role Description:

This is a
full-time, on-site position based in Bangalore
, for a
Technical Support Specialist – Microsoft Cloud Solution Provider
.

The role requires an experienced support professional with strong technical skills in
Microsoft Cloud technologies
and licensing. You will be responsible for addressing customer queries, troubleshooting technical issues, managing licensing, and supporting cloud infrastructure and productivity services. This role involves working closely with Australian clients, internal support teams, and vendor platforms to ensure high-quality customer service and solution delivery.

Key Responsibilities:

• Provide Tier 1 & Tier 2
  technical support
  for Microsoft Cloud services (Microsoft 365, Azure, Exchange Online, Intune, etc.).
• Assist with
  M365 tenancy administration
  , user provisioning, licensing assignments, and troubleshooting.
• Manage
  Microsoft licensing
  across cloud subscriptions, including activation, renewals, and updates via Microsoft Partner Center.
• Troubleshoot
  Entra ID (AAD)
  issues, including user/group policies and authentication challenges.
• Configure and support
  Teams (including Calling), SharePoint, and Defender for Endpoint
  .
• Respond to queries related to
  compliance solutions
  like
  AIP
  ,
  DLP
  , and Microsoft Purview.
• Assist in
  on-prem to cloud migration
  support, including mailbox migration and hybrid configurations.
• Provide operational support for
  Azure services
  , including Networking and Virtual Machines.
• Engage in multi-platform support including
  Google Workspace (G-Suite)
  ,
  AWS
  , and
  GCP
  if required.
• Support network-related issues involving Cisco, Aruba, Ubiquiti, and Fortinet devices.
• Coordinate with product vendors for issue escalation and resolution when required.
• Maintain documentation and case logs and follow SLAs for resolution timelines.
• Educate users on new features, best practices, and policy compliance where needed.

Required Skills & Qualifications:

• Experience in
  technical support roles
  handling Microsoft 365 and Azure-related queries.
• Hands-on knowledge of:
• Windows & Apple Desktop Support
• Microsoft Entra ID (AAD), Intune/Endpoint Manager
• Microsoft Teams, SharePoint, Exchange Online, Defender for Endpoint
• Compliance: AIP, DLP, Data Protection Policies
• PowerApps, Power BI (basic troubleshooting and user support)
• Experience with Microsoft licensing and the
  Microsoft Partner Center
  portal.
• Familiarity with
  automation
  ,
  copilot
  , or
  AI (LLM/ML)
  tools is a plus.
• Working knowledge of
  networking technologies
  and cloud infrastructure (Azure/AWS/GCP).
• Strong communication and interpersonal skills to handle client interactions professionally.
• Willingness to work in a
  customer-facing support capacity
  across different time zones.

Preferred Certifications:

• Microsoft 365 Certified: Fundamentals / Administrator / Security
• Microsoft Azure Fundamentals / Associate
• Microsoft Certified: Power Platform Fundamentals
• Certifications in cloud platforms (AWS, GCP) or networking (Cisco, Fortinet) are a bonus

Location:

On-site –
Bangalore, India