Technical Support Specialist

1 day ago

Bengaluru, Karnataka, India Employee Relations Associates Technology Private L Imited Full time ₹ 1,20,000 - ₹ 1,80,000 per year

Technical Support Specialist

Location: Wilshire III by MFAR 492, Hobli, RHB Colony, Mahadevapura, Bengaluru, Karnataka 560048

Employment Type: Full-Time | Onsite (5 Days a Week)

Work Hours: 6:30 AM 5:30 PM (Monday to Friday)

About the Role

We are seeking a Technical Support Specialist to join our Bengaluru office. This role requires excellent communication skills, technical expertise, and a strong customer-centric approach. You will be providing support to international clients and ensuring smooth resolution of technical issues.

Key Responsibilities

  • Provide technical support to international clients via phone, email, and remote sessions.
  • Troubleshoot and resolve issues related to VoIP systems, Cisco, networking, and related technologies.
  • Collaborate with internal teams to escalate and resolve advanced technical problems.
  • Accurately document customer interactions, troubleshooting steps, and solutions.
  • Deliver outstanding service while maintaining professionalism in all communications.
  • Commit to long-term growth with the team and contribute to building strong client relationships.

Qualifications & Skills

  • Experience in technical support or IT support roles.
  • Strong verbal and written communication skills must be confident in handling international clients.
  • Knowledge of VoIP, Cisco, and networking concepts (preferred but not mandatory).
  • Ability to diagnose issues logically and provide timely resolutions.
  • Stable career track record – we are looking for candidates who want to grow with us long-term.
  • Strong team player with a problem-solving attitude.

Additional Information

  • Training Program: 3 weeks of structured training will be provided before handling live cases.
  • Shift Timings: 6:30 AM to 5:30 PM IST (Monday to Friday).
  • Work Environment: 100% Onsite – Bengaluru office.

Why Join Us?

  • Opportunity to work with global clients in the communications technology space.
  • Exposure to international client interactions (US market).
  • Structured training and long-term career growth.
  • Supportive and collaborative work culture.

  • TIBCO Technical Support Specialist

    5 days ago

    Bengaluru, Karnataka, India ACL Digital Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    We're Hiring: TIBCO Technical Support Specialist – Bangalore Position:TIBCO Technical Support SpecialistExperience:3+ YearsLocation:Bangalore (On-site)Interview Mode:Mandatory Face-to-Face Interview in BangaloreCompany:ACL DigitalShift Timings : 3:30PM/4:30PMWe are looking for a skilled and experiencedTIBCO Technical Support Specialistto join our team in...

  • Technical Support Specialist

    2 weeks ago

    Bengaluru, Karnataka, India Shashwath Solution Full time ₹ 2,50,000 - ₹ 7,50,000 per year

    Job Summary:As a Technical Support Specialist, you will provide exceptional support to our customers by troubleshooting and resolving technical issues related to HP products and services. You will be the first point of contact for customers, ensuring their queries are handled promptly and effectively.Key Responsibilities:Respond to customer inquiries via...

  • It Support Specialist

    3 days ago

    Bengaluru, Karnataka, India Dentalcare Support Services Llp Full time ₹ 4,00,000 - ₹ 12,00,000 per year

    Act as first IT contact for ops & UK practices. Support MS 365, Teams, Outlook & shared drives. Troubleshoot issues, support practice software, maintain docs, escalate as needed, assist upgrades & ensure compliance with security & policies. Required Candidate profileIT SupportTechnical SupportTicketing SystemsIT documentationUK IT Support (desirable)

  • Technical Support Specialist

    2 weeks ago

    Bengaluru, Karnataka, India Biamp Full time ₹ 40,00,000 - ₹ 1,20,00,000 per year

    The role, at a glance: The Technical Support Specialist is a key role within Biamp India, based in our Bangalore office. This position provides technical support in English during the overnight shift (8:00 PM to 5:00 AM) to our customers. You'll work directly with AV integrators, consultants, and administrators, representing Biamp as part of our in-house...

  • Technical Support Specialist

    3 days ago

    Bengaluru, Karnataka, India Opentext Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Your Impact:Open Text is seeking Senior Technical Support Specialists (TSS) in Documentum. TSSs are responsible to independently diagnose and resolve complex enterprise customer needs involving unique systems, environments and related operational issues..Innovates/Identifies areas of improvement in the process/tools-used/product, proactively taking it up...

  • Technical Support Specialist

    7 days ago

    Bengaluru, Karnataka, India People Prime Worldwide Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    About Client:Our Client is a AI first Innovation Engineering Services & Solutions company headquartered in Pittsburgh, our core purpose is to impact lives by transforming businesses through innovation. With a presence in 23 global locations, it boasts an engineering headcount of more than 5,500+ employees. The company engages with its clients through...

  • Technical Sales Specialist

    1 day ago

    Bengaluru, Karnataka, India zelle biotechnology private limited Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Job Description Technical Sales Specialist Roles: The Technical Sales Specialist will be responsible for the business development into key accounts across Western & Southern region of India. Focusing on the Host cell protein and other process related impurity detection and analytics, HPLC and UHPLC columns for Glycan analysis, Polyclonal and monoclonal...

  • Sr. Technical Support Specialist

    1 week ago

    Bengaluru, Karnataka, India Opentext Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Our Sr.Technical Support Specialist position offers you an opportunity to learn exciting technologies which would enable you to support our customers. Critical thinking is something that youll leverage on an ongoing basis as each customers situation is unique therefore you will need to be creative with your solutions. Our strong team-based environment...

  • Technical Support Specialist

    2 weeks ago

    Bengaluru, Karnataka, India Autodesk Full time ₹ 5,00,000 - ₹ 15,00,000 per year

    Job Requisition ID # 25WD87668Position OverviewWe are seeking a Technical Support Specialist – Civil 3D to deliver exceptional technical support and guidance to Autodesk customers. In this role, you will engage with users through various support channels—including web, chat, scheduled calls, and phone—to provide timely, effective solutions and...

  • Customer Support Specialist

    5 days ago

    Bengaluru, Karnataka, India Al Fahad Enterprises Full time ₹ 4,00,000 - ₹ 6,00,000 per year

    Location: Bengaluru, OnsiteSalary: Upto 5 LPA + IncentivesRole DescriptionThis is a full-time on-site role for a Customer Support Specialist located in Bengaluru. The Specialist will handle daily customer interactions, provide technical support, and ensure customer satisfaction. Additional responsibilities include resolving customer inquiries, analyzing and...