Technical Support Specialist

9 hours ago

Bengaluru, Karnataka, India Employee Relations Associates Technology Private L Imited Full time ₹ 1,20,000 - ₹ 1,80,000 per year

Technical Support Specialist

Location: Wilshire III by MFAR 492, Hobli, RHB Colony, Mahadevapura, Bengaluru, Karnataka 560048

Employment Type: Full-Time | Onsite (5 Days a Week)

Work Hours: 6:30 AM 5:30 PM (Monday to Friday)

About the Role

We are seeking a Technical Support Specialist to join our Bengaluru office. This role requires excellent communication skills, technical expertise, and a strong customer-centric approach. You will be providing support to international clients and ensuring smooth resolution of technical issues.

Key Responsibilities

  • Provide technical support to international clients via phone, email, and remote sessions.
  • Troubleshoot and resolve issues related to VoIP systems, Cisco, networking, and related technologies.
  • Collaborate with internal teams to escalate and resolve advanced technical problems.
  • Accurately document customer interactions, troubleshooting steps, and solutions.
  • Deliver outstanding service while maintaining professionalism in all communications.
  • Commit to long-term growth with the team and contribute to building strong client relationships.

Qualifications & Skills

  • Experience in technical support or IT support roles.
  • Strong verbal and written communication skills must be confident in handling international clients.
  • Knowledge of VoIP, Cisco, and networking concepts (preferred but not mandatory).
  • Ability to diagnose issues logically and provide timely resolutions.
  • Stable career track record – we are looking for candidates who want to grow with us long-term.
  • Strong team player with a problem-solving attitude.

Additional Information

  • Training Program: 3 weeks of structured training will be provided before handling live cases.
  • Shift Timings: 6:30 AM to 5:30 PM IST (Monday to Friday).
  • Work Environment: 100% Onsite – Bengaluru office.

Why Join Us?

  • Opportunity to work with global clients in the communications technology space.
  • Exposure to international client interactions (US market).
  • Structured training and long-term career growth.
  • Supportive and collaborative work culture.

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