Customer Success Executive
2 days ago
Role: Customer Success Advocate (CSA)
We are seeking an individual who is eager to begin their journey in customer success. As a Customer Success Advocate, you'll play a critical role in guiding our clients through their journey with TimeSmart.AI and help define the future of work at top healthcare institutions. This position is pivotal in ensuring our clients not only adopt but also derive maximum value from our technology. You'll act as a trusted subject matter expert, deeply integrating TimeSmart into their business processes and workflows.
The ideal candidate will be able to follow our internal process we have in place as well as instructions set by our customers. You will have a strong sense of empathy, and you care about people as much as you care about getting your work done. You also have a natural fluidity and thoughtfulness to your written and verbal communication.
You will be part of a global team, reporting to the Director of Customer Success. This is a great opportunity if you care genuinely and passionately about customer support and the role it plays in making a customer-centric team successful. There is great growth potential within the role, with opportunities to progress into specialist roles within the company.
In this full-time role, you will work standard hours from Monday to Friday in a primarily Remote schedule, but there is typically an expectation of some in-office presence at our Kitchener-Waterloo location on a monthly basis.
What You'll Do:
● Serve as the primary point of contact for high-touch healthcare clients, ensuring they receive white-glove ongoing support.
● Respond to tickets and emails promptly with empathy, clarity, and technical accuracy.
● Provide timely resolutions with a focus on balancing customer satisfaction and company policies.
● Troubleshoot, escalate, and resolve customer issues related to TimeSmart.AI configurations, integrations, and performance.
● Train and advocate self-serve as you meet with and enable end users to adopt TimeSmart.AI on a daily basis as it becomes a "must have" product.
● Fine-tune and optimize SOPs based on client feedback, use cases, and edge scenarios.
● Work closely with product and engineering to advocate for innovative solutions to proactively address customer pain points and minimize escalations.
● Help customers understand best practices for product use in their workflows and promote feature adoption.
● Create and maintain internal playbooks, help articles, and solution templates for recurring inquiries or use cases.
● Analyze trends in customer feedback to suggest product or training improvements.
What We're Looking For:
● 1+ years in a Customer Success, Technical Support, or Implementation role (ideally in a SaaS, AI, or startup environment).
● Comfort creating help videos, Looms, or live walkthroughs.
● Strong understanding of AI concepts or experience working with SaaS solutions.
● Comfort with healthcare tech operations or the ability to quickly learn the domain.
● Excellent communicator: able to simplify technical explanations for non-technical users.
● Skilled in managing multiple clients with a customer-first mindset.
● Familiarity with tools like Jira, Slack, Google Workspace, or other CX platforms.
● Self-directed, organised, and able to thrive in a fast-paced, evolving environment.
Job Type: Full-time
Pay: ₹24, ₹28,000.00 per month
Benefits:
- Work from home
Work Location: Remote
-
Customer Success Executive
2 weeks ago
Remote, India Red Hat, Inc. Full timeAbout The Job Red Hat is seeking a customer focused technology professional to be a Customer Success Executive for critical growth Telecommunications customers. In this role you will serve as a trusted advisor to customers, accountable for their success with our products and maximizing the value realized from Red Hat product subscriptions. You will be...
-
Customer Success Manager
1 week ago
Remote, India BRYT BAZAAR Full time ₹ 7,00,000 - ₹ 9,00,000 per yearJob Title: Customer Success Manager – U.S. Tax ServicesLocation: Remote (Working Hours – EST)Experience Required: Minimum 3 years in lead generation, business development, or clientsuccess (preferably in finance/tax industry)About the RoleAdeptd is seeking a proactive and organized Customer Success Manager to lead andoversee client engagement, business...
-
Customer Success Architect
2 weeks ago
Remote, India Hirenture Full time ₹ 1,20,000 - ₹ 6,00,000 per yearKey Responsibilities:Drive the engagement and relationship across a portfolio of assigned accounts, helping to drive adoption and awareness of our key Client Technology assets.Develop, derive and drive the entire Customer Success Architecture that would be used to assess and achieve customer success.Develop expertise across Industries we deal with to better...
-
Customer Success Executive
2 days ago
Remote, India Good Pick Technologies pvt ltd Full time ₹ 1,68,000 - ₹ 2,64,000 per yearCustomer Engagement – Proactively connect with existing customers via calls, WhatsApp, emails, and virtual meetings.Inside Sales & Upselling – Identify cross-selling and upselling opportunities within current accounts.Onboarding & Training Support – Assist new clients in smooth onboarding, training, and adoption of ERP modules.Customer Retention –...
-
Customer Success Associate
2 days ago
Remote, India Neemtree Internet Private Limited Full timeThe Customer Success Associate (CSA) is a high-energy strategy-focused customer advisor responsible for developing customer relationships that promote retention and loyalty. The CSA will define, develop and execute effective customer adoption and success strategies. The CSA is able to discuss and advise on core functionality & features of the software beyond...
-
Customer Success Associate
2 weeks ago
Remote, India Murf AI Full time**Company Introduction** Murf AI is working on simplifying voice audio and making high-quality voice overs accessible to everyone, using artificial intelligence. Murf helps users create lifelike voice overs in a matter of minutes, without the need for any recording equipment. Founded by alumnus of IIT Kharagpur, we are an early-stage funded start-up...
-
Customer Success Executive
2 weeks ago
Remote, India Tagmango Full time**Job Title**: Customer Support Specialist (4+ years experience) **Location**: Remote **About Us** TagMango is on a mission to help creators and businesses build sustainable income streams through community monetisation. We’re seeking a highly skilled and experienced Customer Support Specialist to join our fast-growing, dynamic team. If you’re...
-
Customer Success Advisor
2 days ago
Remote, India HighLevel Inc. Full time**Who We Are**: HighLevel is an all-in-one, white-label marketing platform for agencies & consultants. Our goal as a business is to create a sustainable, powerful, “all things marketing” operating system that creates limitless opportunities for our customers. With over 20,000 customers, we need people like YOU to help us grow and scale even further in...
-
Customer Success Advocate
4 days ago
Remote, India Ciena Full time**Ciena is committed to our people-first philosophy. Our teams enjoy a culture focused on prioritizing a personalized and flexible work environment that empowers an individual’s passions, growth, wellbeing and belonging. We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and...
-
Customer Success Executive
7 days ago
Remote, India MedicalCertificate Full time ₹ 1,92,000 per yearResponsibilitiesRespond to customer queries in a timely and accurate way via phone, WhatsApp, email, or chat.Explain services, identify customer needs, and guide them through documentation requirements.Convert leads into successful cases and achieve sales targets.Upsell relevant add-ons and maintain a high customer satisfaction ratio.Update internal CRM...
