Customer Success Associate

3 hours ago

Remote, India Murf AI Full time

**Company Introduction**

Murf AI is working on simplifying voice audio and making high-quality voice overs accessible to everyone, using artificial intelligence. Murf helps users create lifelike voice overs in a matter of minutes, without the need for any recording equipment.

Founded by alumnus of IIT Kharagpur, we are an early-stage funded start-up serving customers in 100+ countries. We like to stay informal, structurally flat and fun to work with.
We love our customers, and obsess about their needs round the clock. If that sounds like a mix you would fit into, we would love to know you better.

Murf is looking for a relationship-focused, data-oriented individual who wants to build their career in Customer Success. In this role you will be responsible for identifying potential customers and on-boarding them on the Murf platform and managing customer relationships through their entire life cycle. We’re looking for superior people skills and a positive attitude. In this role, you will also build new customer relationships by doing outreach to potential clients, manage your accounts, and collaborate with the wider
Customer Success team on community initiatives to drive forward our CS Team. You’ll also be joining a rapid-growth company, with endless opportunities to accelerate your career

**Responsibilities**
- Support customer queries on Murf live chat and take ownership of adherence to TaT on resolution of customer issues.
- Conducting market research and identifying potential clients.
- Cultivating strong relationships with new clients, while maintaining existing client relationships.
- Maintain Customer Success documentation and build a repository of common customer queries.
- Ensure a seamless onboarding of customers with training and handholding
- Conduct customer feedback interviews to come up with meaningful features for Murf.
- Manage key metrics that feed into team based goals around retention, growth, and customer satisfaction.
- Build out an active community platform for Murf customers
- Execute Murf training sessions and webinars through online demonstrations for the Murf customer community.
- Collect and share Customer Success stories in order to fuel case studies, blog posts, and internal communication
- Work with the technical support team to ensure alignment and provide a cohesive experience

**Qualifications**
- Impeccable written and oral communication skills; you’ll be talking to our customers, after all
- Minimum of 2 years of work experience in customer support, account management and/or sales role
- You are naturally curious and always seeking to understand the 'why' to the problems you are solving for your customers
- Superb relationship building skills, with a proven ability to cultivate deep and meaningful relationships with your teams and clients
- Good analytical skills; you leverage data in all of your decision making
- Highly organized; your calendar reminders have calendar reminders
- Ability to work independently and within a team
- Bachelor’s degree required.

**Extra Awesome**:

- Experience in SaaS is a huge plus
- Experience with BI tools, Sales Force, Excel, and Powerpoint

**Salary**: ₹200,000.00 - ₹600,000.00 per year

Schedule:

- Day shift
- Night shift

**Experience**:

- total work: 2 years (required)

Shift availability:

- Day Shift (required)
- Night Shift (required)

  • Customer Success Associate

    1 week ago

    Remote, India Wobot Intelligence Full time

    **Employee Benefits**: We invest in our Team. Our benefits cultivate a growth-centric environment. **Meaningful Equity** - ESOPs are available for top performers across all levels**Competitive Compensation** - Our salary formula adjusts to your cost of living and experience along with performance-based bonus programs in all departments**Work Remotely** - We...

  • Digital Customer Success Associate

    6 days ago

    Remote, India DYNE IT Services Full time

    We are seeking a **Digital Customer Success Associate**who will be responsible for managing the end-to-end digital engagement and service delivery for enterprise cloud customers. The role focuses on ensuring high-quality onboarding, service continuity, and proactive customer satisfaction across digital transformation projects. **ey Responsibilities** -...

  • Customer Success Associate III

    6 days ago

    Remote, India Rackspace Technology Full time ₹ 25,00,000 - ₹ 75,00,000 per year

    Job Title: Customer Success Associate III - INShift : India third Shift (6:30 pm IST to 3:30am IST)JOB DESCRIPTION:Provides support to the Service Delivery Managers in our largest customer base ensuring fast and efficient response and resolution of customer requests. Working alongside teams of Service Delivery Managers the Service Delivery Associate...

  • Business Associate

    6 days ago

    Remote, India BIZZ WORLD Associate Full time ₹ 18,00,000 - ₹ 36,00,000 per year

    We are an associate of a well established highly successful 21 years business organisation with business across 9 countries with an annual turnover of 3000 crores. We are running business projects with immense earning potential.This is a 100% Remote WORK FROM HOME, simple PART-TIME Business Associate role suitable for people highly ambitious people who want...

  • Customer Success Associate

    4 days ago

    Remote, India Rackspace Full time

    **Role: Customer Success Associate** **Location: Remote** **Years of experience: 1 to 5 years** **Shift: Night Shift** **JOB DESCRIPTION**: - Provides support to the Service Delivery Managers in our largest customer base ensuring fast and efficient response and resolution of customer requests. Working alongside teams of Service Delivery Managers the...

  • Customer Success Associate

    1 week ago

    Remote, India Wobot Intelligence Full time

    **_Responsibilities: _** - Own relationship with assigned clients, including onboarding, implementation, training etc. - Monitoring accounts to ensure a positive customer experience with the company’s products or services - Analyzing potential issues related to customer accounts and channelizing internally for a faster resolution. - Coordinating with other...

  • Customer Success Associate(SAAS Sales)

    4 days ago

    Remote, India Rao IIT Academy Full time ₹ 7,00,000 - ₹ 8,00,000 per year

    Must have Customer Onboarding & Product Demonstrations-2 Years,Account Management-2 Years,SaaS Sales-2 Years of experienceJob DescriptionPosition OverviewWe are seeking a dedicated Customer Success Associate to drive exceptional customer experiences throughout the entire customer lifecycle. This is a fully remote workfrom-home position for a customer-focused...

  • Customer Success Associate I-in

    6 days ago

    Remote, India Rackspace Full time

    **Role: Customer Success Associate I-IN** **Shift : Permanent Night Shift - 6:30 pm to 3:30 am (IST )** **Experience**: 2-4 years **Education**: Fulltime Graduation (Preferably Computer Science not mandatory) **Key Accountabilities**: Monitor inbound customer ticket requests and route appropriately (Incident Management) Respond directly to customer...

  • Wobot.ai - Customer Success Associate

    1 week ago

    Remote, India Wobot.ai Full time

    _**Responsibilities**:_ - Own relationship with assigned clients, including onboarding, implementation, training etc. - Monitoring accounts to ensure a positive customer experience with the company’s products or services - Analyzing potential issues related to customer accounts and channelizing internally for a faster resolution. - Coordinating with other...

  • Client Success Associate

    4 hours ago

    Remote, India Center for Creative Leadership Full time

    **Who We Are** The Center for Creative Leadership (CCL) is a top-ranked global provider of leadership development, training, and solutions servicing a global customer base. From team-builders and problem solvers to creative thinkers and transformational visionaries, our people are the drivers behind our business. At CCL, you will have an opportunity to...