Customer Success Associate

1 day ago

Remote, India Wobot Intelligence Full time

**Employee Benefits**:
We invest in our Team. Our benefits cultivate a growth-centric environment.

**Meaningful Equity**
- ESOPs are available for top performers across all levels**Competitive Compensation**
- Our salary formula adjusts to your cost of living and experience along with performance-based bonus programs in all departments**Work Remotely**
- We are 100% remote. Live and work from anywhere around the world**Wellness Benefit**
- Annual health coverage of 3L for you and your family**Personal Growth Fund**
- Company sponsored upskilling courses**Growth Hours**
- 40 paid hours a year to upskill**Retreats**
- Company get-togethers twice a year**Giving Back to Society**
- 40 hours of volunteer time off to invest in the community and its causes**Sabbatical**
- A fully paid 6-week break after every 5 years with Wobot**Financial Advice**
- We have partnered with a financial advisor who will advise our team in setting up retirement and investment plans**Paid Parental Leave**
- Paid time off to parents who give birth, adopt or foster a child**Referral Bonus**
- Refer a full-time hire and get attractive referral rewards**Customer Success Associate**
- Full time- Remote**Responsibilities**:

- Own overall relationship with clients, including managing on-boarding, implementation, training, increasing adoption, and high levels of customer satisfaction- Establish a trusted and strategic advisor relationship to help drive the continued value of our product- Maintain and develop customer success strategies and best practices, as well as customer support content with the help of the creative team- Communicate effectively with both internal and external senior-level management to understand customer needs, maximize retention and growth, and communicate learnings- Maintain existing customer success metrics and data- Serve as day-to-day contact for assigned accounts, identify areas of opportunity, highlight best practices, and document them- Review the customer journey, identifying how it's supported, taking a consultative approach in helping clients overcome issues and achieve goals- Facilitate interaction and workflow between project team members to ensure timely deliverables- Collaborate, problem-solve, and/or strategize upcoming client meetings with team members- Work with the sales and marketing team to develop case studies**Requirements**:

- Exceptional written and verbal communication skills.- Someone who is ready to take initiative and is self-driven- Someone who is detail-oriented.**How we work ?**
- Microsoft Teams is our go to tool for daily communication- We conduct daily standups and team meetings over Teams- We encourage open discussion and debate, and place tremendous value on ownership and founder mindset.- We value: design + amazing UI/UX, documentation, To-Do lists and Data based decision.- We're distributed but not alone We might be working around the world but we believe in the value in getting to know each other outside of working hours- We get together for a bi-weekly townhall and frequent destressing session with a certified healer**Perks and Benefits**:

- 100% remote workplace model- Health Insurance- Top performers eligible for attractive equity options- Mental Health Consultations.- Company-sponsored upskilling courses- Growth Hours: 40 hours every year- The chance to give back with 40 hours for community causes- Fun company retreats twice a year- Access to a Financial Advisor

  • Customer Success Associate

    5 days ago

    Remote, India Faptic Tech Full time

    **Role** Accelerate your development and exposure to high performance technology and client success practices. Join Faptic Technology, a fast-growing scale-up organization with an ambition to be recognized as one of the leading technology companies in the region. Our global client base needs Client Success support: Associates who love providing...

  • Customer Success Associate

    2 days ago

    Remote, India Wobot Intelligence Full time

    **Employee Benefits**: We invest in our Team. Our benefits cultivate a growth-centric environment. **Meaningful Equity** - ESOPs are available for top performers across all levels**Competitive Compensation** - Our salary formula adjusts to your cost of living and experience along with performance-based bonus programs in all departments**Work Remotely** - We...

  • Customer Success Associate I-in

    5 days ago

    Remote, India Rackspace Full time

    **Job Title: Customer Success Associate I-IN** *** **JOB DESCRIPTION**: *** - Service Delivery Associates provide administrative support to the Service Delivery group ensuring fast and efficient response and resolution of common customer requests. Working alongside teams of Service Delivery Managers the Service Delivery Associates triage inbound customer...

  • Customer Success Associate

    3 days ago

    Remote, India Wobot Intelligence Full time

    **_Responsibilities: _** - Own relationship with assigned clients, including onboarding, implementation, training etc. - Monitoring accounts to ensure a positive customer experience with the company’s products or services - Analyzing potential issues related to customer accounts and channelizing internally for a faster resolution. - Coordinating with other...

  • Customer Success Associate

    7 days ago

    Remote, India Wobot Intelligence Full time

    **Responsibilities**: - Own overall relationship with clients, including managing on-boarding, implementation, training, increasing adoption, and high levels of customer satisfaction - Establish a trusted and strategic advisor relationship to help drive the continued value of our product - Maintain and develop customer success strategies and best practices,...

  • Customer Success Associate

    6 days ago

    Remote, India CureMD Healthcare Full time

    It's fun to work in a company where people truly BELIEVE in what they're doing! The Position A customer success specialist is a relationship manager that expands customer accounts, increases retention, solves client issues, and drives customer satisfaction. Their goal is to keep customers satisfied with the business’ products, drive adoption, reduce...

  • Wobot.ai - Customer Success Associate

    3 days ago

    Remote, India Wobot.ai Full time

    _**Responsibilities**:_ - Own relationship with assigned clients, including onboarding, implementation, training etc. - Monitoring accounts to ensure a positive customer experience with the company’s products or services - Analyzing potential issues related to customer accounts and channelizing internally for a faster resolution. - Coordinating with other...

  • Partner Success Associate

    6 days ago

    Remote, India Dara.Network Full time

    2+ Exp; Rs. 30 - 40,000/ month Monthly Full Time | Hybrid | Based in Banglore At Dara we believe in the power of social capital. Our Partners are leading institutions in the cultural and change-making sectors. We are here to help them keep their communities connected and engaged digitally. Our Partner Success Associate is interested in research and...

  • Client Success Associate

    5 days ago

    Remote, India Concept Management Full time

    Hi Position - Client Success Associate Qualification - MBA Experience - 3 to 10 Years Package - 15 to 20 LPA Location - Remote Shift - US/UK **KEY RESPONSIBILITIES** - Offer continuous support for assigned client accounts by driving the consumption of strategic actionable insights and driving high-impact decision making. - Proactively initiate new...

  • Customer Success Executive

    5 hours ago

    Remote, India skilora Full time

    **TELECOMMUTE Location: Hyderabad** Responsible for managing customer relationships that promote retention.Provide necessary product and technical support with the goal to keep customers satisfied.Establish Customer Support Practices in order to maximize customer satisfaction RoleCustomer Success - Other Industry TypeSoftware Product Functional...