Customer Success Associate

1 day ago

Remote, India Wobot Intelligence Full time

**Employee Benefits**:
We invest in our Team. Our benefits cultivate a growth-centric environment.

**Meaningful Equity**
- ESOPs are available for top performers across all levels**Competitive Compensation**
- Our salary formula adjusts to your cost of living and experience along with performance-based bonus programs in all departments**Work Remotely**
- We are 100% remote. Live and work from anywhere around the world**Wellness Benefit**
- Annual health coverage of 3L for you and your family**Personal Growth Fund**
- Company sponsored upskilling courses**Growth Hours**
- 40 paid hours a year to upskill**Retreats**
- Company get-togethers twice a year**Giving Back to Society**
- 40 hours of volunteer time off to invest in the community and its causes**Sabbatical**
- A fully paid 6-week break after every 5 years with Wobot**Financial Advice**
- We have partnered with a financial advisor who will advise our team in setting up retirement and investment plans**Paid Parental Leave**
- Paid time off to parents who give birth, adopt or foster a child**Referral Bonus**
- Refer a full-time hire and get attractive referral rewards**Customer Success Associate**
- Full time- Remote**Responsibilities**:

- Own overall relationship with clients, including managing on-boarding, implementation, training, increasing adoption, and high levels of customer satisfaction- Establish a trusted and strategic advisor relationship to help drive the continued value of our product- Maintain and develop customer success strategies and best practices, as well as customer support content with the help of the creative team- Communicate effectively with both internal and external senior-level management to understand customer needs, maximize retention and growth, and communicate learnings- Maintain existing customer success metrics and data- Serve as day-to-day contact for assigned accounts, identify areas of opportunity, highlight best practices, and document them- Review the customer journey, identifying how it's supported, taking a consultative approach in helping clients overcome issues and achieve goals- Facilitate interaction and workflow between project team members to ensure timely deliverables- Collaborate, problem-solve, and/or strategize upcoming client meetings with team members- Work with the sales and marketing team to develop case studies**Requirements**:

- Exceptional written and verbal communication skills.- Someone who is ready to take initiative and is self-driven- Someone who is detail-oriented.**How we work ?**
- Microsoft Teams is our go to tool for daily communication- We conduct daily standups and team meetings over Teams- We encourage open discussion and debate, and place tremendous value on ownership and founder mindset.- We value: design + amazing UI/UX, documentation, To-Do lists and Data based decision.- We're distributed but not alone We might be working around the world but we believe in the value in getting to know each other outside of working hours- We get together for a bi-weekly townhall and frequent destressing session with a certified healer**Perks and Benefits**:

- 100% remote workplace model- Health Insurance- Top performers eligible for attractive equity options- Mental Health Consultations.- Company-sponsored upskilling courses- Growth Hours: 40 hours every year- The chance to give back with 40 hours for community causes- Fun company retreats twice a year- Access to a Financial Advisor

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