Customer Success Associate

1 day ago

Remote, India Neemtree Internet Private Limited Full time

The Customer Success Associate (CSA) is a high-energy strategy-focused customer
advisor responsible for developing customer relationships that promote retention and loyalty. The CSA will define, develop and execute effective customer adoption and success strategies. The CSA is able to discuss and advise on core functionality & features of the software beyond the fundamentals, and the art of what is possible. The CSA helps customers realize business results by serving as the post-sale conduit for our customers, and also ensures that our engineering teams understand the in-depth feedback through the eyes of our customers.

**JOB RESPONSIBILITIES**
- Own the complete customer life-cycle of onboarding, adoption, expansion, and renewal.
- Strive to continually drive faster “time to value” and improve overall customer satisfaction & reduce churn.
- Understand customer’s objectives and how they translate to outcomes.
- Develop new & improve existing new user guides & documentation of the product features & capabilities.
- Identify opportunities for up-sell and cross-sell.
- Bring intelligent product feedback and recommendations from customers back to Product & Tech teams.
- Conduct ongoing operational reviews and suggest process improvements.

**CANDIDATE ATTRIBUTES**
- You have a flair to explain features & functionality of the software
- Excellent written, verbal, and presentation skills, with an eye for quality and attention to detail
- Possess a high degree of self-motivation, initiative, integrity, discipline & commitment
- Exceptional ability to communicate and foster positive business relationship

**Job Types**: Full-time, Fresher

**Salary**: ₹15,000.00 per month

**Benefits**:

- Work from home

Schedule:

- Day shift
- Monday to Friday

Application Question(s):

- Do your have a personal laptop and WiFi connection?

  • Customer Success Associate

    5 days ago

    Remote, India Sigma Solve Inc Full time

    Job Description - Manager - Customer Success Associate **Responsibilities**: - Coordinate with recruiting and internal teams to recruit, hire, and train new people. - Display an ability to build confidence and trust in your direct reports. - Maintain a high level of team engagement and motivation. - Manage approximately 6-10 members of the Customer Success...

  • Customer Success Associate

    3 days ago

    Remote, India PS Technology Full time ₹ 2,00,000 - ₹ 5,00,000 per year

    Role OverviewWe are looking for a proactive and client-focused Customer Success Associate to join our growing team. In this role, you will act as the primary point of contact for key B2B clients, ensuring they receive exceptional service, timely support, and solutions that meet their evolving needs. You'll work closely with project managers, technical teams,...

  • Associate Customer Success

    3 days ago

    Remote, India Eccentric Engine Full time

    At Eccentric, We are privileged to co-build the Virtual world with some of the best minds of our times. Since 2016, we are engaged in the Virtualization of Automotive Retail. We have helped leading Automotive Brands in the World the power of Virtual Interactions. **Eccentric's mission -** We are building a Showroom-like experience in a virtual world where...

  • Customer Success Associate

    3 days ago

    Remote, India Rackspace Full time

    **Job Title: Customer Success Associate - IN** Shift : India third Shift ( 6:30 pm IST to 3:30am IST) Cloud knowledge is mandatory **JOB DESCRIPTION**: Provides support to the Service Delivery Managers in our largest customer base ensuring fast and efficient response and resolution of customer requests. Working alongside teams of Service Delivery...

  • Customer Success Associate

    2 weeks ago

    Remote, India Murf AI Full time

    **Company Introduction** Murf AI is working on simplifying voice audio and making high-quality voice overs accessible to everyone, using artificial intelligence. Murf helps users create lifelike voice overs in a matter of minutes, without the need for any recording equipment. Founded by alumnus of IIT Kharagpur, we are an early-stage funded start-up...

  • Customer Success Associate(SAAS Sales)

    1 week ago

    Remote, India Rao IIT Academy Full time ₹ 7,00,000 - ₹ 8,00,000 per year

    Must have Customer Onboarding & Product Demonstrations-2 Years,Account Management-2 Years,SaaS Sales-2 Years of experienceJob DescriptionPosition OverviewWe are seeking a dedicated Customer Success Associate to drive exceptional customer experiences throughout the entire customer lifecycle. This is a fully remote workfrom-home position for a customer-focused...

  • Customer Success Associate(SAAS Sales)

    2 days ago

    Remote, India Rao IIT Academy Full time

    Job DescriptionMust have Customer Onboarding & Product Demonstrations,Technical Support & Issue Resolution,Account Management-2 Years of experienceWe are seeking a dedicated Customer Success Associate to drive exceptional customer experiences throughout the entire customer lifecycle. This is a fully remote workfrom-home position for a customer-focused...

  • Customer Success Advisor

    1 day ago

    Remote, India HighLevel Inc. Full time

    **Who We Are**: HighLevel is an all-in-one, white-label marketing platform for agencies & consultants. Our goal as a business is to create a sustainable, powerful, “all things marketing” operating system that creates limitless opportunities for our customers. With over 20,000 customers, we need people like YOU to help us grow and scale even further in...

  • Customer Success Advisor

    1 week ago

    Remote, India HighLevel Full time

    **About HighLevel**: HighLevel is a cloud-based, all-in-one white-label marketing and sales platform that empowers marketing agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. With a focus on streamlining marketing efforts and providing comprehensive solutions, HighLevel helps businesses of all sizes achieve their...

  • Client Success Associate

    2 weeks ago

    Remote, India Center for Creative Leadership Full time

    **Who We Are** The Center for Creative Leadership (CCL) is a top-ranked global provider of leadership development, training, and solutions servicing a global customer base. From team-builders and problem solvers to creative thinkers and transformational visionaries, our people are the drivers behind our business. At CCL, you will have an opportunity to...