Customer Success Associate, Bre

1 week ago

Remote, India Better Full time

**A Better opportunity**:
The Real Estate Team at Better is responsible for identifying ways to simplify the home buying journey by creating seamless real estate agent interaction and providing customer support for home discovery. We are a new team with Better and are looking for entrepreneurs with strong operational capabilities, business acumen and a “get stuff done” mentality.

**Responsibilities will include the following**:

- Build and maintain strong relationships with customers, serving as their primary point of contact
- Understand customers' needs and goals, and provide personalized solutions and recommendations
- Collaborate with internal teams to resolve customer inquiries and provide timely and effective solutions
- Provide accurate, valid and complete information to clients using our CRM system
- Provide exemplary customer service to your clients by showing empathy and understanding of their requirements.
- Respond efficiently and accurately to customers, explaining possible solutions, and ensuring that clients feel supported and valued

**About you
- Passion for delivering exceptional customer service
- Bachelor's degree in business, marketing, real estate, or a related field
- 2-4 years of relevant work experience in customer service, customer success, telemarketing, or account management roles (preferably dealing with US-based customers).
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and attention to detail
- Ability to multitask and prioritize tasks effectively
- Proficiency in CRM software and Microsoft Office Suite
- Strong bias-to-action, practicality and effectiveness

**Important to note
- **
- This is a night shift role from 6:30 PM to 3:30 AM IST, with a night shift allowance in addition to your fixed CTC.
- It's a work-from-home position with support for setup and a monthly WFH allowance.

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