Customer Success Associate

23 hours ago

Remote, India Sigma Solve Inc Full time

Job Description - Manager - Customer Success Associate

**Responsibilities**:

- Coordinate with recruiting and internal teams to recruit, hire, and train new people.
- Display an ability to build confidence and trust in your direct reports.
- Maintain a high level of team engagement and motivation.
- Manage approximately 6-10 members of the Customer Success Associate Team
- Be responsible for the metrics and results of your team
- Serve as a coach and a leader, helping to develop the skills of your team so they are able to

achieve their metrics and career goals
- Proactively identify areas for innovation and improvement within the CS Team, and drive

collaborative developments within our existing playbooks
- Develop, retain, and motivate an existing team while recruiting for new members and

continually raising the bar for talent and capabilities
- Manage day-to-day operations, goal setting, career development, performance

management, and growth of team members
- Analyze customer and performance data to make informed decisions about operational and

procedural changes
- Maximize efficiency in a constantly changing and growing environment where the process is

fluid and creative and unique solutions are desired
- Superior understanding of data and analytics
- Supporting and directing new and experienced CSAs in strategies to build lasting

relationships with customers

**Requirements**:

- Proven leadership ability to influence, develop and empower employees to achieve their best
- Experience working effectively with all levels of management
- Experience handling customer escalations
- 2+years experience recruiting, coaching, and developing team members
- Self-motivated, entrepreneurial in nature and comfortable and experienced in change

management
- Proven and consistent track record of executing against aggressive growth strategies and

delivering target in excess of company expectations
- Excellent leadership, organizational and problem solving/decision making skills
- Ability to manage multiple projects while maintaining strict attention to details
- Deep understanding of marketing best practices
- Ability to adapt quickly to new software and constantly changing business requirements
- Use data to analyze results and make data-driven decisions
- Ability to communicate effectively in small and large groups

Pay: ₹301,923.02 - ₹1,069,161.42 per year

**Experience**:

- Recruiting: 2 years (required)

Work Location: Remote

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