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Wobot.ai - Customer Success Associate

3 weeks ago

Remote, India Wobot.ai Full time

_**Responsibilities**:_
- Own relationship with assigned clients, including onboarding, implementation, training etc.
- Monitoring accounts to ensure a positive customer experience with the company’s products or services
- Analyzing potential issues related to customer accounts and channelizing internally for a faster resolution.
- Coordinating with other departments Sales, Engineering and Product to ensure that customers’ needs are met.
- Develop and maintain customer-success strategies and best practices, as well as customer-support content, with help from the creative team
- Review the customer journey, identifying how it's supported, taking a consultative approach in helping clients overcome issues and achieve goals
- Serve as day-to-day contact for assigned accounts, identify areas of opportunity, highlight best practices, and document them
- Communicate effectively with both internal and external senior-level management to understand customer needs, maximize retention and growth, and communicate learnings
- Maintain existing customer success metrics and data
- **Requirements**:_
- Sound knowledge of CCTV Infrastructure and its working is a must.

Should be aware of and have practical experience of working on port forwarding, DDNS configurations, RTSP protocol, NVR/DVR, IP cameras,etc.
- Minimum 2 years of client interaction experience for B2B clients.
- Should be self-motivated and self-directed
- Strong communication and interpersonal skills with aptitude in building relationships with professionals of all organizational levels
- Excellent organizational and problem-solving skills.
- **How we work ?**_
- Microsoft Teams is our go to tool for daily communication
- We conduct daily standups and team meetings over Teams
- We encourage open discussion and debate, and place tremendous value on ownership and founder mindset.
- We value: design + amazing UI/UX, documentation, To-Do lists and Data based decision.
- We're distributed but not alone We might be working around the world but we believe in the value in getting to know each other outside of working hours
- We get together for a bi-weekly townhall and frequent destressing session with a certified healer
- **Perks and Benefits**:_
- 100% remote workplace model
- Health Insurance
- Top performers eligible for attractive equity options
- Mental Health Consultations.
- Company sponsored upskilling courses
- Growth Hour
- Community Hours
- Fun company retreats twice a year
- Access to a Financial Advisor

**Salary**: ₹600,000.00 - ₹900,000.00 per year

**Benefits**:

- Health insurance

Schedule:

- Monday to Friday

**Experience**:

- total work: 2 years (preferred)
- Customer Success: 2 years (preferred)

**Speak with the employer**
+91 9000000000