Digital Customer Success Associate

6 days ago


Remote, India DYNE IT Services Full time

We are seeking a **Digital Customer Success Associate**who will be responsible for managing the end-to-end digital engagement and service delivery for enterprise cloud customers. The role focuses on ensuring high-quality onboarding, service continuity, and proactive customer satisfaction across digital transformation projects.

**ey Responsibilities**

- Support the transition from sales to delivery and ensure smooth customer onboarding.

- Conduct digital service kick-off meetings and periodic service quality reviews.

- Manage day-to-day service delivery and support operational excellence.

- Collaborate with cross-functional teams to resolve technical issues and escalations.

- Contribute to change management, maintenance projects, and customer renewals.

- Monitor and report customer satisfaction metrics and continuous improvement plans.

- Assist in executing problem management and post-implementation reviews.

**Required Skills Experience**:

- Bachelor’s degree in Engineering, Information Technology, or related field.

- **4+ years of overall experience**, including **2+ years in a customer-facing IT services role.**

- Hands-on experience in **SAP Basis**, system upgrades, and cloud infrastructure.

- Strong knowledge of **IT Service Management (ITSM)**and technical troubleshooting.

- Excellent communication, stakeholder management, and problem-solving abilities.

**Preferred / Good-to-Have**:

- Exposure to **SAP S/4HANA**or other enterprise cloud solutions.

- Knowledge of **Azure, AWS, or GCP fundamentals**.

- Understanding of **ITIL, Lean, or project management**methodologies.

- Proficiency in additional languages is an advantage.

**What We Offer**:

- Exposure to leading cloud transformation projects.

- Collaborative and growth-oriented work environment.

- Opportunities for skill enhancement and professional certifications.



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