Customer Success Architect

4 hours ago

Remote, India Hirenture Full time ₹ 1,20,000 - ₹ 6,00,000 per year
Key Responsibilities:
  • Drive the engagement and relationship across a portfolio of assigned accounts, helping to drive adoption and awareness of our key Client Technology assets.
  • Develop, derive and drive the entire Customer Success Architecture that would be used to assess and achieve customer success.
  • Develop expertise across Industries we deal with to better serve your portfolio, analyzing trends and identifying existing solutions that could help solve your customers' needs.
  • Understand customer needs and pain points; ensure feedback and insights are communicated back to internal teams across Engineering, Support, and Product teams; your purpose is to be their voice and activate their feedback.
  • React to immediate needs as well as proactively identify opportunities where existing products and solutions are relevant for the account's use cases and ensure the customer realizes their desired outcomes.
  • Provide insight with respect to the availability and applicability of new Client Technology products and features.
  • Collaborate across internal teams towards a common goal of improving the customer experience, while influencing our overall growth strategy.
  • Maintain high levels of customer engagement and satisfaction with a focus on customer centricity, advocacy and ultimately retention.

Skills And Attributes For Success:
  • 8+ years relevant work experience in customer success, account management or strategic consulting.
  • Proven track record of supporting customers to deliver high customer satisfaction, advocacy, and loyalty.
  • Analytical mindset to monitor key performance indicators and trends to prioritize and identify key potential customers.
  • Prior experience conducting workshops for customers and discussing pros and cons of implementing various technologies and their business value.
  • Easily able to flex style, shift conversation and delivery between business executives and technology decision makers, command a room and inspire others.
  • Good technical and problem-solving skills, coupled with the ability to provide quick resolutions to problems.
  • Knowledge of market trends, competitive insights, and customer success industry practices.
  • Excellent communication, facilitation, and presentation skills.
  • Proven track record servicing strategic accounts

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