-Customer Success Manager

15 hours ago

Remote, India Nexthire Full time ₹ 12,00,000 - ₹ 36,00,000 per year

Customer Success Manager

Location: Remote

About is a leading cold emailing platform designed to transform outreach efforts into reliable revenue streams. Trusted by over 31,000 businesses, our platform excels in email deliverability, lead generation, automation, and sales outreach. We offer a unified master inbox to streamline communication and built-in email verification to reduce bounce rates. Our mission is to empower businesses to achieve superior results through AI-driven solutions.

SmartLead

Role Overview: As a Customer Success Manager at , you will be pivotal in ensuring our clients achieve their desired outcomes using our platform. You will build and maintain strong relationships, provide strategic guidance, and serve as the primary point of contact for our clients. Your goal is to enhance customer satisfaction, drive product adoption, and minimize churn.

Key Responsibilities:

  • Client Onboarding and Training: Guide new customers through the onboarding process, ensuring a smooth transition and comprehensive understanding of 's features and benefits.
  • Relationship Management: Develop and maintain strong, long-term relationships with clients, acting as a trusted advisor and primary point of contact.
  • Proactive Support: Monitor client usage and engagement metrics to identify opportunities for optimization and growth. Address potential issues before they escalate.
  • Feedback Loop: Collect and analyze customer feedback to inform product development and enhancements. Advocate for customer needs within internal teams.
  • Renewals and Upselling: Manage contract renewals and identify opportunities for upselling or cross-selling additional services that align with client goals.
  • Collaboration: Work closely with sales, marketing, and product teams to ensure a cohesive and customer-centric approach.

Qualifications:

  • Bachelor's degree in Business, Marketing, Communications, or a related field.
  • 4+ years of experience in customer success, account management, or a related role, preferably within the SaaS industry.
  • Proven experience in managing mid-to-large sized accounts - driving renewals, upsells, and expansion revenue.
  • Strong focus on churn reduction & customer retention – identifying at-risk accounts and implementing strategies to improve retention.
  • Experience in working with revenue-driven KPIs – increasing NRR (Net Revenue Retention) and driving customer growth.
  • Understanding of API & Webhooks – ability to guide customers on integrations and troubleshoot basic technical issues.
  • Strong understanding of email marketing and lead generation strategies.
  • Excellent communication and interpersonal skills.
  • Proven ability to manage multiple clients and projects simultaneously.
  • Proficiency in CRM software and customer success tools.
  • Analytical mindset with the ability to interpret customer data and metrics.
  • Flexible with rotational shifts – including occasional weekend availability based on business needs

Why Join

  • Be part of a dynamic and innovative team at the forefront of AI-driven marketing solutions.
  • Opportunities for professional growth and development.
  • Collaborative and inclusive company culture.
  • Competitive salary and benefits package.

If you're passionate about customer success and eager to make a significant impact in a rapidly growing company, we'd love to hear from you.

is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

  • Customer Success Manager

    1 week ago

    Remote, India Stark sports solutions Full time ₹ 1,60,000 - ₹ 3,20,000 per year

    At 3Sigma CRM, we help fast-moving businesses automate and manage their leads, conversations, and sales tasks – all from a simple mobile CRM built for teams on the go. Our platform integrates with WhatsApp, websites, ad platforms, and more to give users full visibility and control over their sales process.Role Overview:We are looking for a Customer Success...

  • Director – Customer Success Managers

    4 days ago

    Remote, India ORBIT INTERACTIVE Full time ₹ 12,00,000 - ₹ 18,00,000 per year

    Job Summary:We are seeking a highly motivated and strategic Manager – Customer Success Managers to lead, mentor, and grow our team of Customer Success Managers (CSMs). This role is critical in ensuring customer satisfaction, retention, and long-term value realization by overseeing the post-sales customer lifecycle. The ideal candidate will bring strong...

  • Customer Success Manager

    17 hours ago

    Remote, India Profitroom Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Job InformationDate Opened24/09/2025Remote JobJob TypeFull timeIndustryIT ServicesJob DescriptionThis is a remote position.Beware of fake job offers impersonating Profitroom Read more here: Profitroom- Empowering hotels directlyWe are now looking for a Customer Success Manager to support our growing customer base in the UK and Nordics. In this role, you will...

  • Manager, Customer Success Management

    1 week ago

    Remote, India HighLevel Full time ₹ 1,20,000 - ₹ 1,30,000 per year

    About UsHighLevel is an AI powered, all-in-one white-label sales & marketing platform that empowers agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. We are proud to support a global and growing community of over 2 million businesses, comprised of agencies, consultants, and businesses of all sizes and industries....

  • Customer Success Manager

    4 days ago

    Remote, India Virtual Cyber Labs Full time ₹ 1,20,000 - ₹ 1,80,000 per year

    We are looking for a Customer Success Manager to join Virtual Cyber Labs, a cybersecurity edtech and technology company. The role involves managing day-to-day coordination, communication, and support tasks to ensure a smooth experience for students, vendors, and partners. The candidate will handle class management, reminders, vendor coordination, and basic...

  • Global Customer Success Manager

    3 days ago

    Remote, India KKBC Full time ₹ 10,40,000 - ₹ 12,00,752 per year

    Company IntroductionFounded in 2009, KKBC is a leading B2B tech marketing agency dedicated to inspiring brands through innovative strategies and creative communication. With services ranging from media planning and digital management to brand research and public relations, we operate across APAC, EMEA, and North America, offering significant career growth...

  • Customer Success Role

    5 days ago

    Remote, India BuzzyBooth.com Full time

    **About Us** BuzzyBooth helps restaurants, dental offices, and other local businesses turn customers into brand advocates through our photo-booth-powered marketing automation platform. We’re looking for a Customer Success Manager who’s excited to help our clients succeed and grow with us. **Role Overview** As a Customer Success Manager, you’ll be...

  • Customer Success Manager

    11 hours ago

    Remote India Adobe Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Our CompanyChanging the world through digital experiences is what Adobe's all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences We're passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact...

  • Customer Success Executive

    1 week ago

    Remote, India Tech Fi Technologies pvt ltd Full time ₹ 2,88,000 - ₹ 3,36,000 per year

    Role: Customer Success Advocate (CSA)We are seeking an individual who is eager to begin their journey in customer success. As a Customer Success Advocate, you'll play a critical role in guiding our clients through their journey with TimeSmart.AI and help define the future of work at top healthcare institutions. This position is pivotal in ensuring our...

  • Customer Success Executive

    2 days ago

    Remote, India Red Hat Full time ₹ 10,00,000 - ₹ 25,00,000 per year

    About The JobRed Hat is seeking a customer focused technology professional to be a Customer Success Executive for critical growth Telecommunications customers. In this role you will serve as a trusted advisor to customers, accountable for their success with our products and maximizing the value realized from Red Hat product subscriptions. You will be...