Customer Success Manager

3 days ago

Remote, India Stark sports solutions Full time ₹ 1,60,000 - ₹ 3,20,000 per year

At 3Sigma CRM, we help fast-moving businesses automate and manage their leads, conversations, and sales tasks – all from a simple mobile CRM built for teams on the go. Our platform integrates with WhatsApp, websites, ad platforms, and more to give users full visibility and control over their sales process.

Role Overview:

We are looking for a Customer Success Manager who will be the go-to person for new and existing customers. You will handle onboarding, help users connect their WhatsApp API and CRM accounts, train teams on how to use features, and ensure they see success with our platform.

Responsibilities:

  • Onboard new customers – Set up their CRM and WhatsApp API accounts, ensure smooth activation.
  • Train users – Guide customers through features like auto lead sync, task management, WhatsApp workflows, and more.
  • Support adoption – Monitor how customers are using the platform and help them get the most out of it.
  • Troubleshoot and resolve issues – Be proactive in addressing customer concerns via call, chat, or email.
  • Collect feedback – Work closely with the product team to share customer insights and feature requests.
  • Build relationships – Be a trusted advisor who customers turn to for help and best practices.

Requirements:

  • Experience in a Customer Success, Support, or Onboarding role, preferably in SaaS or CRM platforms.
  • Comfortable explaining technical setups (like WhatsApp API and CRM connections) to non-technical users.
  • Strong communication skills (English and Hindi preferred).
  • Ability to handle multiple accounts, track follow-ups, and stay organized.
  • A proactive, helpful, and patient approach with users.

Nice to Have:

  • Experience working with CRM tools or WhatsApp Business API.
  • Understanding of sales or marketing teams' workflows.
  • Background in onboarding SMB or agency customers.

Job Types: Full-time, Part-time, Permanent

Pay: ₹8, ₹20,000.00 per month

Benefits:

  • Cell phone reimbursement

Education:

  • Bachelor's (Required)

Experience:

  • whatsapp Cloud API: 1 year (Preferred)
  • Customer success: 2 years (Required)
  • total work: 2 years (Required)
  • Software tech support: 2 years (Required)

Work Location: Remote

  • Customer Success Manager

    1 week ago

    Remote, India Hirable Solutions Full time ₹ 6,00,000 - ₹ 10,00,000 per year

    We are seeking a Customer Success Manager with a strong background or network in AML, KYC, Compliance, or Risk Management sectors. The ideal candidate will manage the entire client journey — from initial outreach to post-sale support — and should possess the credibility and knowledge to engage confidently with compliance, risk, and onboarding teams.A...

  • Manager, Customer Success Management

    1 day ago

    Remote, India HighLevel Full time ₹ 1,20,000 - ₹ 1,30,000 per year

    About UsHighLevel is an AI powered, all-in-one white-label sales & marketing platform that empowers agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. We are proud to support a global and growing community of over 2 million businesses, comprised of agencies, consultants, and businesses of all sizes and industries....

  • Customer Success Advocate

    2 weeks ago

    Remote, India Ciena Full time

    **Ciena is committed to our people-first philosophy. Our teams enjoy a culture focused on prioritizing a personalized and flexible work environment that empowers an individual’s passions, growth, wellbeing and belonging. We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and...

  • Senior Technical Customer Success Manager

    2 weeks ago

    Remote, India Hypersonix Full time ₹ 8,00,000 - ₹ 24,00,000 per year

    Department: Customer Success / Client SolutionsReports to: Director/VP of Customer Success About the Role:We are looking for a Senior Technical Customer Success Manager to join our growing team. This is a client-facing role focused on ensuring successful adoption and value realization of our SaaS solutions. The ideal candidate will come from a strong...

  • Customer Success Intern

    2 weeks ago

    Remote, India Wobot Intelligence Full time

    Selected intern's day-to-day responsibilities include: 1. Own overall relationship with clients, including managing on-boarding, implementation, training, increasing adoption, and high levels of customer satisfaction 2. Establish a trusted and strategic advisor relationship to help drive the continued value of our product 3. Maintain and develop customer...

  • Customer Success Associate

    1 week ago

    Remote, India PS Technology Full time ₹ 2,00,000 - ₹ 5,00,000 per year

    Role OverviewWe are looking for a proactive and client-focused Customer Success Associate to join our growing team. In this role, you will act as the primary point of contact for key B2B clients, ensuring they receive exceptional service, timely support, and solutions that meet their evolving needs. You'll work closely with project managers, technical teams,...

  • Customer Success Executive

    3 days ago

    Remote, India Tech Fi Technologies pvt ltd Full time ₹ 2,88,000 - ₹ 3,36,000 per year

    Role: Customer Success Advocate (CSA)We are seeking an individual who is eager to begin their journey in customer success. As a Customer Success Advocate, you'll play a critical role in guiding our clients through their journey with TimeSmart.AI and help define the future of work at top healthcare institutions. This position is pivotal in ensuring our...

  • Customer Success Advisor

    1 week ago

    Remote, India HighLevel Inc. Full time

    **Who We Are**: HighLevel is an all-in-one, white-label marketing platform for agencies & consultants. Our goal as a business is to create a sustainable, powerful, “all things marketing” operating system that creates limitless opportunities for our customers. With over 20,000 customers, we need people like YOU to help us grow and scale even further in...

  • Customer Success Specialist

    1 day ago

    Remote, India Ticmint Pvt Ltd Full time ₹ 1,80,000 - ₹ 2,64,000 per year

    Job Title: Customer Success SpecialistJob descriptionRequirements:● 0-1 years of experience in a customer success or support role, ideally within a SaaS or technology-focused company.● Strong problem-solving and communication skills.● Ability to understand and explain technical concepts to non-technical users.● Hands-on experience with CRM tools...

  • Customer Success Associate

    2 weeks ago

    Remote, India Sigma Solve Inc Full time

    Job Description - Manager - Customer Success Associate **Responsibilities**: - Coordinate with recruiting and internal teams to recruit, hire, and train new people. - Display an ability to build confidence and trust in your direct reports. - Maintain a high level of team engagement and motivation. - Manage approximately 6-10 members of the Customer Success...