Customer Success Manager

4 days ago

Remote, India Stark sports solutions Full time ₹ 80,000 - ₹ 20,00,000 per year

At 3Sigma CRM, we help fast-moving businesses automate and manage their leads, conversations, and sales tasks – all from a simple mobile CRM built for teams on the go. Our platform integrates with WhatsApp, websites, ad platforms, and more to give users full visibility and control over their sales process.

Role Overview:

We are looking for a Customer Success Manager who will be the go-to person for new and existing customers. You will handle onboarding, help users connect their WhatsApp API and CRM accounts, train teams on how to use features, and ensure they see success with our platform.

Responsibilities:

  • Onboard new customers – Set up their CRM and WhatsApp API accounts, ensure smooth activation.
  • Train users – Guide customers through features like auto lead sync, task management, WhatsApp workflows, and more.
  • Support adoption – Monitor how customers are using the platform and help them get the most out of it.
  • Troubleshoot and resolve issues – Be proactive in addressing customer concerns via call, chat, or email.
  • Collect feedback – Work closely with the product team to share customer insights and feature requests.
  • Build relationships – Be a trusted advisor who customers turn to for help and best practices.

Requirements:

  • Experience in a Customer Success, Support, or Onboarding role, preferably in SaaS or CRM platforms.
  • Comfortable explaining technical setups (like WhatsApp API and CRM connections) to non-technical users.
  • Strong communication skills (English and Hindi preferred).
  • Ability to handle multiple accounts, track follow-ups, and stay organized.
  • A proactive, helpful, and patient approach with users.

Nice to Have:

  • Experience working with CRM tools or WhatsApp Business API.
  • Understanding of sales or marketing teams' workflows.
  • Background in onboarding SMB or agency customers.

Job Types: Full-time, Part-time, Permanent

Pay: ₹8, ₹20,000.00 per month

Benefits:

  • Cell phone reimbursement

Education:

  • Bachelor's (Required)

Experience:

  • whatsapp Cloud API: 1 year (Preferred)
  • Customer success: 2 years (Required)
  • total work: 2 years (Required)
  • Software tech support: 2 years (Required)

Work Location: Remote

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