Customer Success Executive

19 hours ago

Remote, India Tagmango Full time

**Job Title**: Customer Support Specialist (4+ years experience)

**Location**: Remote

**About Us**

TagMango is on a mission to help creators and businesses build sustainable income streams through community monetisation. We’re seeking a highly skilled and experienced Customer Support Specialist to join our fast-growing, dynamic team. If you’re passionate about problem-solving, delivering exceptional customer experiences, and collaborating across teams, this role is for you.

**Roles and Responsibilities**
- Deliver timely, accurate, and empathetic responses to client inquiries, ensuring world
- class customer satisfaction.
- Take ownership of complex issues, driving them to resolution while keeping customers updated throughout the process.
- Collaborate closely with product, tech, and operations teams to resolve escalations and advocate for customer needs.
- Identify trends in customer queries and provide actionable feedback to improve product, process, and overall user experience.
- Maintain and enhance the knowledge base, FAQs, and documentation for customers and internal teams.
- Mentor and support junior team members, contributing to the growth of the support function.

**Required Skills & Qualifications**
- 4+ years of proven experience in customer support or client-facing roles, ideally in SaaS, tech, or consumer-facing businesses.
- Exceptional communication skills (verbal and written) with a natural ability to build trust and rapport.Strong analytical and problem-solving abilities, capable of handling complex and technical queries.
- Proficiency with customer support tools (e.g., Zendesk, Freshdesk, Intercom, HubSpot, Salesforce, or similar).
- Familiarity with ticketing systems, SLAs, and KPIs to measure and improve support quality.
- Ability to work independently in a remote, fast-paced environment while managing multiple priorities.
- Tech-savvy mindset with the ability to quickly learn and explain product features and workflows to customers.
- Empathy-driven approach to customer success, with a focus on retention and satisfaction.

**Nice-to-Have Skills**
- Experience in community management or creator economy platforms.
- Basic understanding of APIs, SaaS products, or web/mobile app workflows.
- Exposure to knowledge base management, process automation, or customer experience

strategy.

Pay: ₹1,200,000.00 - ₹1,600,000.00 per year

**Benefits**:

- Health insurance
- Provident Fund

Application Question(s):

- How many years of experience do you have in SaaS based company?

**Experience**:

- Customer relationship management: 4 years (required)
- Zendesk: 4 years (required)
- Customer support: 4 years (required)
- Customer service: 4 years (required)

Work Location: Remote

  • Customer Success Executive

    4 days ago

    Remote, India Red Hat Full time ₹ 10,00,000 - ₹ 25,00,000 per year

    About The JobRed Hat is seeking a customer focused technology professional to be a Customer Success Executive for critical growth Telecommunications customers. In this role you will serve as a trusted advisor to customers, accountable for their success with our products and maximizing the value realized from Red Hat product subscriptions. You will be...

  • Customer Success Executive

    2 weeks ago

    Remote, India Tech Fi Technologies pvt ltd Full time ₹ 2,88,000 - ₹ 3,36,000 per year

    Role: Customer Success Advocate (CSA)We are seeking an individual who is eager to begin their journey in customer success. As a Customer Success Advocate, you'll play a critical role in guiding our clients through their journey with TimeSmart.AI and help define the future of work at top healthcare institutions. This position is pivotal in ensuring our...

  • Customer Success Executive

    3 days ago

    Remote, India Car Laundry Auto Services OPC Pvt. Ltd. Full time

    **Job brief - Salary Rs 30000 per month** **About Us**: The Car Laundry is a leading name in premium car care and detailing solutions. We specialize in providing top-notch automotive cleaning and protection services. As we expand our customer reach, we are looking for a passionate and result-driven **Customer Success Executive** to join our team and drive...

  • Customer Success Architect

    6 hours ago

    Remote, India Hirenture Full time ₹ 1,20,000 - ₹ 6,00,000 per year

    Key Responsibilities:Drive the engagement and relationship across a portfolio of assigned accounts, helping to drive adoption and awareness of our key Client Technology assets.Develop, derive and drive the entire Customer Success Architecture that would be used to assess and achieve customer success.Develop expertise across Industries we deal with to better...

  • Customer Success Executive

    1 week ago

    Remote, India Good Pick Technologies pvt ltd Full time ₹ 1,68,000 - ₹ 2,64,000 per year

    Customer Engagement – Proactively connect with existing customers via calls, WhatsApp, emails, and virtual meetings.Inside Sales & Upselling – Identify cross-selling and upselling opportunities within current accounts.Onboarding & Training Support – Assist new clients in smooth onboarding, training, and adoption of ERP modules.Customer Retention –...

  • Customer Success Executive

    1 week ago

    Remote, India SearchBlox Software, Inc. Full time ₹ 2,00,000 - ₹ 3,00,000 per year

    About usSearchBlox Software, Inc.SearchBlox simplifies enterprise search for complex organizations. Our intuitive and intelligent tools offer out-of-the-box setup, secure encryption, and alow total cost of ownership. AI-powered solutions optimize each step of the search journey to improve engagement dramatically. SearchBlox is the easy choice for leaders in...

  • Customer Success Associate

    18 hours ago

    Remote, India Murf AI Full time

    **Company Introduction** Murf AI is working on simplifying voice audio and making high-quality voice overs accessible to everyone, using artificial intelligence. Murf helps users create lifelike voice overs in a matter of minutes, without the need for any recording equipment. Founded by alumnus of IIT Kharagpur, we are an early-stage funded start-up...

  • Sales Executive

    3 days ago

    Remote, India The Executive Full time

    **Job Title**: Sales Executive **Location**: Ahmedabad, Pune, Navi Mumbai, Vapi **Salary**: ₹25,000 per month **Experience**: Minimum 2 years (Industrial B2B Sales) **Education**: BBA / MBA in Sales (or equivalent experience) **Age**: 25 years & above **Responsibility** - Achieving growth and hitting sales targets by Designing and implementing a strategic...

  • Customer Success Associate

    1 week ago

    Remote, India Wobot Intelligence Full time

    **_Responsibilities: _** - Own relationship with assigned clients, including onboarding, implementation, training etc. - Monitoring accounts to ensure a positive customer experience with the company’s products or services - Analyzing potential issues related to customer accounts and channelizing internally for a faster resolution. - Coordinating with other...

  • Customer Success Executive

    2 weeks ago

    Remote, India Tagmango Full time ₹ 12,00,000 - ₹ 16,00,000 per year

    Job Title: Customer Support Specialist (4+ years experience)Location: RemoteAbout UsTagMango is on a mission to help creators and businesses build sustainable income streams through community monetisation. We're seeking a highly skilled and experienced Customer Support Specialist to join our fast-growing, dynamic team. If you're passionate about...