Customer Success Executive

4 days ago

Remote, India Tagmango Full time

**Job Title**: Customer Support Specialist (4+ years experience)

**Location**: Remote

**About Us**

TagMango is on a mission to help creators and businesses build sustainable income streams through community monetisation. We’re seeking a highly skilled and experienced Customer Support Specialist to join our fast-growing, dynamic team. If you’re passionate about problem-solving, delivering exceptional customer experiences, and collaborating across teams, this role is for you.

**Roles and Responsibilities**
- Deliver timely, accurate, and empathetic responses to client inquiries, ensuring world
- class customer satisfaction.
- Take ownership of complex issues, driving them to resolution while keeping customers updated throughout the process.
- Collaborate closely with product, tech, and operations teams to resolve escalations and advocate for customer needs.
- Identify trends in customer queries and provide actionable feedback to improve product, process, and overall user experience.
- Maintain and enhance the knowledge base, FAQs, and documentation for customers and internal teams.
- Mentor and support junior team members, contributing to the growth of the support function.

**Required Skills & Qualifications**
- 4+ years of proven experience in customer support or client-facing roles, ideally in SaaS, tech, or consumer-facing businesses.
- Exceptional communication skills (verbal and written) with a natural ability to build trust and rapport.Strong analytical and problem-solving abilities, capable of handling complex and technical queries.
- Proficiency with customer support tools (e.g., Zendesk, Freshdesk, Intercom, HubSpot, Salesforce, or similar).
- Familiarity with ticketing systems, SLAs, and KPIs to measure and improve support quality.
- Ability to work independently in a remote, fast-paced environment while managing multiple priorities.
- Tech-savvy mindset with the ability to quickly learn and explain product features and workflows to customers.
- Empathy-driven approach to customer success, with a focus on retention and satisfaction.

**Nice-to-Have Skills**
- Experience in community management or creator economy platforms.
- Basic understanding of APIs, SaaS products, or web/mobile app workflows.
- Exposure to knowledge base management, process automation, or customer experience

strategy.

Pay: ₹1,200,000.00 - ₹1,600,000.00 per year

**Benefits**:

- Health insurance
- Provident Fund

Application Question(s):

- How many years of experience do you have in SaaS based company?

**Experience**:

- Customer relationship management: 4 years (required)
- Zendesk: 4 years (required)
- Customer support: 4 years (required)
- Customer service: 4 years (required)

Work Location: Remote

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