Customer Success Associate

2 days ago

Remote, India Murf AI Full time

**Company Introduction**

Murf AI is working on simplifying voice audio and making high-quality voice overs accessible to everyone, using artificial intelligence. Murf helps users create lifelike voice overs in a matter of minutes, without the need for any recording equipment.

Founded by alumnus of IIT Kharagpur, we are an early-stage funded start-up serving customers in 100+ countries. We like to stay informal, structurally flat and fun to work with.
We love our customers, and obsess about their needs round the clock. If that sounds like a mix you would fit into, we would love to know you better.

Murf is looking for a relationship-focused, data-oriented individual who wants to build their career in Customer Success. In this role you will be responsible for identifying potential customers and on-boarding them on the Murf platform and managing customer relationships through their entire life cycle. We’re looking for superior people skills and a positive attitude. In this role, you will also build new customer relationships by doing outreach to potential clients, manage your accounts, and collaborate with the wider
Customer Success team on community initiatives to drive forward our CS Team. You’ll also be joining a rapid-growth company, with endless opportunities to accelerate your career

**Responsibilities**
- Support customer queries on Murf live chat and take ownership of adherence to TaT on resolution of customer issues.
- Conducting market research and identifying potential clients.
- Cultivating strong relationships with new clients, while maintaining existing client relationships.
- Maintain Customer Success documentation and build a repository of common customer queries.
- Ensure a seamless onboarding of customers with training and handholding
- Conduct customer feedback interviews to come up with meaningful features for Murf.
- Manage key metrics that feed into team based goals around retention, growth, and customer satisfaction.
- Build out an active community platform for Murf customers
- Execute Murf training sessions and webinars through online demonstrations for the Murf customer community.
- Collect and share Customer Success stories in order to fuel case studies, blog posts, and internal communication
- Work with the technical support team to ensure alignment and provide a cohesive experience

**Qualifications**
- Impeccable written and oral communication skills; you’ll be talking to our customers, after all
- Minimum of 2 years of work experience in customer support, account management and/or sales role
- You are naturally curious and always seeking to understand the 'why' to the problems you are solving for your customers
- Superb relationship building skills, with a proven ability to cultivate deep and meaningful relationships with your teams and clients
- Good analytical skills; you leverage data in all of your decision making
- Highly organized; your calendar reminders have calendar reminders
- Ability to work independently and within a team
- Bachelor’s degree required.

**Extra Awesome**:

- Experience in SaaS is a huge plus
- Experience with BI tools, Sales Force, Excel, and Powerpoint

**Salary**: ₹200,000.00 - ₹600,000.00 per year

Schedule:

- Day shift
- Night shift

Application Question(s):
**Experience**:

- total work: 1 year (required)

Shift availability:

- Day Shift (required)
- Night Shift (required)

  • Customer Success Associate

    2 days ago

    Remote, India Paradiso Software Pvt. Ltd Full time

    **Role Overview**We are looking for a proactive and client-focused **Customer Success Associate** to join our growing team. In this role, you will act as the primary point of contact for key B2B clients, ensuring they receive exceptional service, timely support, and solutions that meet their evolving needs. You’ll work closely with project managers,...

  • Customer Success Associate

    1 week ago

    Remote, India PS Technology Full time ₹ 2,00,000 - ₹ 5,00,000 per year

    Role OverviewWe are looking for a proactive and client-focused Customer Success Associate to join our growing team. In this role, you will act as the primary point of contact for key B2B clients, ensuring they receive exceptional service, timely support, and solutions that meet their evolving needs. You'll work closely with project managers, technical teams,...

  • Customer Success Associate

    6 days ago

    Remote, India Wobot Intelligence Full time

    **Employee Benefits**: We invest in our Team. Our benefits cultivate a growth-centric environment. **Meaningful Equity** - ESOPs are available for top performers across all levels**Competitive Compensation** - Our salary formula adjusts to your cost of living and experience along with performance-based bonus programs in all departments**Work Remotely** - We...

  • Customer Success Associate

    4 hours ago

    Remote, India Rackspace Full time

    **Role: Customer Success Associate** **Location: Remote** **Years of experience: 1 to 5 years** **Shift: Night Shift** **JOB DESCRIPTION**: - Provides support to the Service Delivery Managers in our largest customer base ensuring fast and efficient response and resolution of customer requests. Working alongside teams of Service Delivery Managers the...

  • Customer Success Associate

    3 weeks ago

    Pacific Remote Islands Marine National Monument, India PS Technology Full time

    Role OverviewWe are looking for a proactive and client-focused Customer Success Associate to join our growing team. In this role, you will act as the primary point of contact for key B2B clients, ensuring they receive exceptional service, timely support, and solutions that meet their evolving needs. You'll work closely with project managers, technical teams,...

  • Customer Success Associate

    1 week ago

    Remote, India CureMD Healthcare Full time

    It's fun to work in a company where people truly BELIEVE in what they're doing! The Position A customer success specialist is a relationship manager that expands customer accounts, increases retention, solves client issues, and drives customer satisfaction. Their goal is to keep customers satisfied with the business’ products, drive adoption, reduce...

  • Partner Success Associate

    1 week ago

    Remote, India Dara.Network Full time

    2+ Exp; Rs. 30 - 40,000/ month Monthly Full Time | Hybrid | Based in Banglore At Dara we believe in the power of social capital. Our Partners are leading institutions in the cultural and change-making sectors. We are here to help them keep their communities connected and engaged digitally. Our Partner Success Associate is interested in research and...

  • Wobot.ai - Associate - Customer Success

    2 weeks ago

    Remote, India Wobot.ai Full time

    **Responsibilities**: - Own overall relationship with clients, including managing on-boarding, implementation, training, increasing adoption, and high levels of customer satisfaction - Establish a trusted and strategic advisor relationship to help drive the continued value of our product - Maintain and develop customer success strategies and best practices,...

  • Customer Success Executive

    4 days ago

    Remote, India skilora Full time

    **TELECOMMUTE Location: Hyderabad** Responsible for managing customer relationships that promote retention.Provide necessary product and technical support with the goal to keep customers satisfied.Establish Customer Support Practices in order to maximize customer satisfaction RoleCustomer Success - Other Industry TypeSoftware Product Functional...

  • Customer Success Executive

    4 days ago

    Remote, India KonfHub Technologies Full time

    Remote Work Type: Full Time Job Title: Customer Success Executive Skills Required: 1. Excellent communication skills (both verbal and written). 2. Proficiency in design tools like Canva or any other similar software for creating visual content. 3. Problem-solving mindset and customer-oriented attitude. **Experience**: - 1+ year experience in a Community...