Customer Success Associate

**Employee Benefits**:
We invest in our Team. Our benefits cultivate a growth-centric environment.

**Meaningful Equity**
- ESOPs are available for top performers across all levels**Competitive Compensation**
- Our salary formula adjusts to your cost of living and experience along with performance-based bonus programs in all departments**Work Remotely**
- We are 100% remote. Live and work from anywhere around the world**Wellness Benefit**
- Annual health coverage of 3L for you and your family**Personal Growth Fund**
- Company sponsored upskilling courses**Growth Hours**
- 40 paid hours a year to upskill**Retreats**
- Company get-togethers twice a year**Giving Back to Society**
- 40 hours of volunteer time off to invest in the community and its causes**Sabbatical**
- A fully paid 6-week break after every 5 years with Wobot**Financial Advice**
- We have partnered with a financial advisor who will advise our team in setting up retirement and investment plans**Paid Parental Leave**
- Paid time off to parents who give birth, adopt or foster a child**Referral Bonus**
- Refer a full-time hire and get attractive referral rewards**Customer Success Associate**
- Full time- Remote**Responsibilities**:

- Own relationships with assigned clients, including onboarding, implementation, training, etc.- Monitoring accounts to ensure a positive customer experience with the company’s products or services- Analyzing potential issues related to customer accounts and channelizing internally for a faster resolution.- Coordinating with other departments Sales, Engineering and Product to ensure that customers’ needs are met.- Develop and maintain customer-success strategies and best practices, as well as customer-support content, with help from the creative team- Review the customer journey, identifying how it's supported, taking a consultative approach in helping clients overcome issues and achieve goals- Serve as day-to-day contact for assigned accounts, identify areas of opportunity, highlight best practices, and document them- Communicate effectively with both internal and external senior-level management to understand customer needs, maximize retention and growth, and communicate learnings- Maintain existing customer success metrics and data**Requirements**:

- Sound knowledge of CCTV Infrastructure and its working is a must.- Should be aware of and have practical experience of working on port forwarding, DDNS configurations, RTSP protocol, NVR/DVR, IP cameras,etc.- Minimum 2 years of client interaction experience for B2B clients.- Should be self-motivated and self-directed- Strong communication and interpersonal skills with aptitude in building relationships with professionals of all organizational levels- Excellent organizational and problem-solving skills.**How we work ?**
- Microsoft Teams is our go to tool for daily communication- We conduct daily standups and team meetings over Teams- We encourage open discussion and debate, and place tremendous value on ownership and founder mindset.- We value: design + amazing UI/UX, documentation, To-Do lists and Data based decision.- We're distributed but not alone We might be working around the world but we believe in the value in getting to know each other outside of working hours- We get together for a bi-weekly townhall and frequent destressing session with a certified healer**Perks and Benefits**:

- 100% remote workplace model- Health Insurance- Top performers eligible for attractive equity options- Mental Health Consultations.- Company sponsored upskilling courses- Growth Hour- Community Hours- Fun company retreats twice a year- Access to a Financial Advisor