Patient Relation Manager

2 days ago

Chennai, Tamil Nadu, India Drhi Memorial Hospital Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Job Specifications:

  • Bachelors degree in Healthcare Administration, Business Administration, Nursing, or related field (Master's degree preferred).
  • Proven experience in patient relations, customer service management, or healthcare administration.
  • Strong interpersonal and communication skills, with the ability to interact effectively with diverse groups, including patients, families, healthcare professionals, and senior management.
  • Excellent problem-solving and decision-making abilities, with a focus on patient advocacy and satisfaction.
  • Knowledge of patient rights, healthcare regulations, and quality improvement principles.
  • Empathy, compassion, and a commitment to delivering patient-centered care.

Job Responsibilities:

  • Ability to work in a team environment, Should be good with handling people and making avail care and treatment at the hospital or doctor.
  • Should have a basic understanding of systems and processes that are to be followed in a healthcare facility.
  • Counseling and Respond to patient's needs, requirements and concerns as appropriate.
  • Making patients aware of health services and facilities available for patients at Dr. KMH.
  • Investigate and/ or channel complaints or problems to appropriate head department in hospital.
  • Assist in resolving conflicts and act as an intermediary between patients, families and staff.
  • Develop and maintain patient satisfaction surveys and analyze feedback to identify trends, areas for improvement, and opportunities to recognize exemplary patient care.
  • Prepare reports and presentations on patient satisfaction metrics and initiatives for management and quality improvement purposes.
  • Supports/facilitates the implementation of innovation and systems that eliminate patient harm.
  • Collect data and information about patient feedback and make recommendations as appropriate.
  • Explaining policies, procedures or services to unknown patients using medical or administrative knowledge.
  • Analyzing and assessment of patients needs through IP visit.
  • Taking daily rounds in OPD, ER & other departments to ensure excellent care and services to all the patients, to co-ordinate with doctor in patient care whenever required, complaints redressal and feedback.
  • All verbal and written complaints will be investigated and responded through calls and visits in a timely manner and a summery will be reviewed once in fortnight with the core committee of the organization.
  • All suggestions will be documented by PR Team and informed to the concerned department head for assessment and corrective and preventive actions.
  • Monitoring and analyzing the patient's rights and responsibilities.
  • Collaborates with the Quality improvement efforts to identify key improvement focus areas that impact both patient care quality and safety.
  • Need to take care of all other work which is assigned by the Manager.
  • Reporting to AO/VP.

  • Patient Relation Officer

    13 hours ago

    Chennai, Tamil Nadu, India MIOT International Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    Key ResponsibilitiesWelcome and assist patients with courtesy and compassion from entry to exit.Coordinate with doctors, nurses, and support teams (Admission, Billing, Pharmacy, Housekeeping, etc.) for smooth OPD/IPD services.Handle patient queries, calls, and communication between patients and medical staff.Guide patients on hospital protocols, facilities,...

  • Patient Relation Officer

    10 hours ago

    Chennai, Tamil Nadu, India Kumars Trauma Hospital Full time ₹ 3,60,000 - ₹ 5,40,000 per year

    Wanted PRO with a minimum of 3 yrs experience in hospital sector.Act as the first point of contact for patient queries, concerns, and grievances.Liaise with government offices, local authorities, and regulatory bodies when required.Support hospital events, health camps, and community engagement programs.Coordinate with doctors and medical teams for treatment...

  • Patient Coordinator

    4 days ago

    Chennai, Tamil Nadu, India Uniscans & Labs Pvt Ltd Full time ₹ 1,80,000 - ₹ 2,64,000 per year

    Job Description – Patient Coordinator (Scans & Labs)Job Title: Patient CoordinatorDepartment: Operations / Front OfficeLocation: Valasaravakkam, Tondiarpet, Karapakkam (OMR), Avadi, Tambaram, Vadapalani, Redhills, Virudhachalam & VelloreNo of Post: 10Salary : Upto Rs.22000/-Experience : 1 - 3 yearsReports To: Centre Manager / Operations Manager1. Purpose...

  • Night Patient Calling Manager

    1 week ago

    Chennai, Tamil Nadu, India Zenmed Solutions Private Limited Full time ₹ 7,20,000 - ₹ 14,40,000 per year

    Team ManagementContact HR We are hiring Patient Caller Manager - Male CandidateWorking Days- Monday to FridayJob location : ChennaiAbout the Role:We are seeking a proactive and detail-oriented Night Patient Calling Manager to join our dynamic medical billing team. In this role, you will be responsible for managing a team of patient callers and ensuring...

  • Patient Care Executive

    2 days ago

    Chennai, Tamil Nadu, India JOGO Health Pvt Ltd Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Roles & Responsibilities(Defines the prime focus areas of the job)Patient Care Management      Receive patients with warmth and provide a comfortable atmosphere for assessment and treatment.      Provide info related to services and tariff to the patients.      Orients and educates patients and their families by explaining the care plans...

  • Patient Coordinator

    1 week ago

    Chennai, Tamil Nadu, India Imperial Dental Group Full time ₹ 4,80,000 - ₹ 6,00,000 per year

    Job Title: Patient Coordinator (UK Time Zone – Dental Company)Company: Imperial Dental GroupLocation: Chennai, India (Work from Office)Job Type: Full-timeIndustry: Dental / HealthcareSalary: ₹40,000 – ₹50,000 per month (based on experience)⸻About UsImperial Dental Group is a UK-based dental company with a growing network of clinics across the UK....

  • Manager - International Patient Care Services

    2 days ago

    Chennai, Tamil Nadu, India SRI Ramachandra Educational And Health Trust Full time ₹ 8,00,000 - ₹ 12,00,000 per year

    The Manager International Patient Care Services will oversee and manage the delivery of quality patient care services to the international patients. Ensure compliance with hospital policies, regulations and international patient care standards.

  • Patient Caller

    2 weeks ago

    Chennai, Tamil Nadu, India Anand Techverce Full time ₹ 3,00,000 - ₹ 4,50,000 per year

    Schedule appointments and manage calendars.Maintain accurate and patient records and medication details.Handle patient communication, follow-ups and queries.Manage documentation of medical records.Provide general clerical and office support Required Candidate profile1–3 years of relevant experiencePrior experience in healthcare or clinical support...

  • Guest Relation Officer

    6 hours ago

    Chennai, Tamil Nadu, India Kauvery Hospital Full time

    Guest Relations Group Data for Google Reviews & Feedback (IP & OP).Patient Satisfaction Score (Before Day) – Discharge Feedback.Treat well app – Complaints closure checking.Info mail – All mail to be addressed within 24 hrs.Patient Grievance AddressalVIP CoordinationDeclared Patient / Complicated Patient ManagementTreatwell Application with regard to...

  • Patient Care Coordinator

    1 week ago

    Chennai, Tamil Nadu, India MetaDerm Private Limited Full time ₹ 2,400 - ₹ 3,27,948 per year

    We're looking for a Front Desk & Patient Care Coordinator who can be the face of our department and bring both compassion and communication excellence to our team. What We're Looking For: Excellent communication and interpersonal skills Good knowledge of social media handling (Instagram, Facebook, etc.) Ability to coordinate appointments, assist patients,...