Patient Care Executive
3 days ago
Roles & Responsibilities
(Defines the prime focus areas of the job)
Patient Care Management
· Receive patients with warmth and provide a comfortable atmosphere for assessment and treatment.
· Provide info related to services and tariff to the patients.
· Orients and educates patients and their families by explaining the care plans and other information relating to the treatments.
· Pre and post-counseling for the patients undergoing the treatment plans if required.
· Address and resolve patient complaints and concerns promptly and effectively.
· Understand and action accurate data entry on a daily basis
Handling Appointments
· Understand the CRM platform
· Comprehend detailed nuances around therapist availability and accordingly block appointments
· Maintain data related to financial transactions, patient flow, and individual patient visits.
· Track patient's journey from lead status to discharge and follow-ups
Patient Experience Enhancement
· Respect patients by recognizing their rights; and maintaining confidentiality.
· Collect patient testimonials and feedback as per organizational policy.
· Monitor and evaluate patient care metrics, identifying areas for improvement.
· TAT of 30 mins to be adhered for all the calls received
Coordination and Collaboration
· Responsible to follow up on the assessment report till it gets delivered to the patient
· Work closely with the sales team to promote patient care initiatives and success rate
· Increase in conversion ratio will be reviewed in constant interval
Quality Improvement
Monitor delivery of care by documenting; identifying progress toward desired care outcomes; intervening to overcome deviations in the expected plan of care; and reviewing the care plan.
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