Patient Coordinator

1 week ago


Chennai, Tamil Nadu, India Imperial Dental Group Full time ₹ 4,80,000 - ₹ 6,00,000 per year

Job Title: Patient Coordinator (UK Time Zone – Dental Company)

Company: Imperial Dental Group

Location: Chennai, India (Work from Office)

Job Type: Full-time

Industry: Dental / Healthcare

Salary: ₹40,000 – ₹50,000 per month (based on experience)

About Us

Imperial Dental Group is a UK-based dental company with a growing network of clinics across the UK. Our focus on delivering high-quality patient care is supported by a skilled international team. We are now hiring Patient Coordinators to join our full-time support team based in Hyderabad, working according to UK time zone hours.

This role is ideal for healthcare graduates with excellent communication skills looking to apply their background in a non-clinical, professional setting.

Key Responsibilities

  • Handle inbound and outbound calls for our UK dental clinics
  • Schedule, confirm, and update patient appointments
  • Maintain accurate records of all patient interactions
  • Coordinate with UK-based clinic staff for smooth operations
  • Respond to patient queries politely and professionally
  • Follow up with patients via phone, email, or WhatsApp as needed
  • Ensure a high level of patient service at all times

Requirements

  • Bachelor's degree in BDS, MBBS, Physiotherapy, or another healthcare-related field (preferred)
  • Excellent spoken and written English is mandatory
  • Clear, confident, and professional communication skills
  • Comfortable working full-time on UK time zone hours from our Hyderabad office
  • Proficient with computers and basic digital tools (Excel, email, etc.)
  • Reliable, organized, and capable of working in a fast-paced environment
  • Prior call center or customer service experience is a plus

Nice to Have

  • Experience dealing with international (especially UK) clients
  • Familiarity with healthcare or dental service environments
  • Ability to remain calm and professional under pressure

Working Details

  • Working Hours: UK business hours
  • Winter shift (India): 1:30 PM – 11:30 PM IST Summer shift (India): 12:30 PM – 10:30 PM IST
  • Working Days: Monday to Saturday (6 days/week)
  • Location: Chennai, India (Work from Office)
  • Salary Range: ₹40,000 – ₹50,000 per month (based on experience)⸻

How to Apply

To apply, please send the following to

  • Your CV
  • A brief cover letter explaining your background and why you're a good fit
  • Optionally, a short voice note to showcase your spoken English (preferred)

Applications without a cover letter or voice note may not be prioritized.

Job Type: Full-time

Pay: ₹40, ₹50,000.00 per month

Work Location: In person


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