Patient Coordinator

2 days ago

Chennai, Tamil Nadu, India Uniscans & Labs Pvt Ltd Full time ₹ 1,80,000 - ₹ 2,64,000 per year

Job Description – Patient Coordinator (Scans & Labs)

Job Title: Patient Coordinator

Department: Operations / Front Office

Location: Valasaravakkam, Tondiarpet, Karapakkam (OMR), Avadi, Tambaram, Vadapalani, Redhills, Virudhachalam & Vellore

No of Post: 10

Salary : Upto Rs.22000/-

Experience : 1 - 3 years

Reports To: Centre Manager / Operations Manager

1. Purpose of the Role

To provide a seamless patient experience by coordinating patient appointments, assisting with registrations, guiding patients through diagnostic procedures, and ensuring excellent customer service while maintaining operational efficiency.

2. Key Responsibilities

A. Patient Handling & Customer Service

  • Welcome patients and visitors courteously and professionally.
  • Assist patients with registration, appointment scheduling, and report collection.
  • Provide clear and accurate information regarding tests, procedures, and preparation instructions.
  • Coordinate with doctors, technicians, and administrative staff to ensure smooth patient flow.
  • Address patient queries and concerns promptly and escalate issues when necessary.

B. Coordination & Communication

  • Maintain effective communication between patients and internal teams (technical, operations, and billing).
  • Ensure patients are guided properly to different departments or diagnostic procedures.
  • Follow up with patients regarding report availability and delivery timelines.

C. Administrative Support

  • Maintain patient records, daily attendance, and appointment logs accurately.
  • Assist in billing coordination and ensure proper documentation of payments and receipts.
  • Monitor patient waiting areas to ensure cleanliness and comfort.
  • Generate reports related to patient visits, feedback, and operational efficiency.

D. Professionalism & Compliance

  • Maintain a professional appearance and adhere to dress code standards.
  • Follow SOPs and regulatory guidelines for patient handling and data privacy.
  • Ensure confidentiality of patient information at all times.

E. Process Improvement

  • Identify opportunities to improve patient experience and operational workflows.
  • Support new initiatives and projects related to patient management.

3. Qualifications & Experience

  • Education: Graduate / Diploma in Healthcare, Hospital Administration, Life Sciences, or related field.
  • Experience: Minimum 1–3 years in patient coordination, front office, or healthcare operations in hospitals or diagnostic centres.
  • Skills Required:
  • Excellent communication and interpersonal skills.
  • Strong organizational and multitasking abilities.
  • Customer service-oriented with empathy and patience.
  • Basic computer knowledge (MS Office, patient management software).
  • Ability to handle high-pressure situations calmly and professionally.

4. Working Conditions

  • 6-day working schedule (may include rotational shifts if required).
  • Must be presentable, well-groomed, and maintain high standards of personal hygiene.
  • Interactions with patients, doctors, and staff require professional and courteous behavior at all times.

Job Types: Full-time, Permanent

Pay: Up to ₹22,000.00 per month

Benefits:

  • Health insurance
  • Provident Fund

Work Location: In person

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