Night Patient Calling Manager

4 days ago

Chennai, Tamil Nadu, India Zenmed Solutions Private Limited Full time ₹ 7,20,000 - ₹ 14,40,000 per year

Team Management

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We are hiring Patient Caller Manager - Male Candidate

Working Days- Monday to Friday

Job location : Chennai

About the Role:We are seeking a proactive and detail-oriented Night Patient Calling Manager to join our dynamic medical billing team. In this role, you will be responsible for managing a team of patient callers and ensuring effective communication with patients regarding their medical bills, outstanding balances, insurance queries, and payment plans—primarily during U.S. hours.

Key Roles & Responsibilities:

  • Team Management
  • Supervise and lead the patient calling team during night shift operations.
  • Ensure team targets and quality standards are consistently met.
  • Provide coaching, training, and performance feedback.

Patient Communication

  • Oversee patient outreach to discuss billing inquiries, balances, payment plans, and insurance issues.
  • Handle escalated or complex calls with professionalism and empathy.
  • Ensure HIPAA compliance in all communications.
  • Monitor daily call volumes, follow-ups, and resolution rates.
  • Maintain call logs, activity reports, and call quality audits.
  • Generate performance and productivity reports.

Operational Efficiency

  • Develop and implement process improvements to enhance call efficiency and patient satisfaction.
  • Coordinate with billing and insurance teams to ensure data accuracy and issue resolution.

Client & Internal Collaboration

  • Liaise with clients and internal departments to ensure consistent communication flow.
  • Assist in resolving disputes or discrepancies with billing or payment-related queries.

Requirements:

  • Minimum [X] years of experience in medical billing and patient calling (preferably U.S. healthcare system).
  • Prior experience in team handling or managerial role is a must.
  • Excellent communication skills (verbal and written).
  • Strong knowledge of HIPAA, insurance verification, AR follow-up, and payment processing.
  • Ability to work independently in night shift (U.S. time).
  • Proficiency in medical billing software/tools (e.g., Kareo, AdvancedMD, Athena, etc. — customize as needed).

Job Type: Full-time

Pay: From ₹60,000.00 per month

Benefits:

  • Health insurance
  • Provident Fund

Education:

  • Bachelor's (Preferred)

Experience:

  • Patient Caller: 3 years (Preferred)

Work Location: In person

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