Customer Support Associate
1 week ago
Job Title: Customer Support Associate
Location: Bengaluru
Experience Level:0-1 year
About Lumos Learning:
Lumos Learning is a leading provider of K–12 learning solutions in the U.S., empowering students and schools through innovative, research-backed digital programs. Since 2007, we've partnered with over 70,000+ schools and impacted 1.6 million+ students with our online learning and test preparation products.
Learn more:
Key Responsibilities:
- Resolve Customer Queries on time by providing an adequate solution.
- Understand customers' problems and help in resolving those problems.
- Analyzing data for problems and potential solutions.
- Conducting Root Cause Analysis of Customer Queries and coming up with solutions to resolve repetitive issues.
- Providing Email and Chat Support.
- Coordinating with Customer Requirements.
- Performing quality assurance controls on products.
- Prepare reports and metrics for measuring customer support success.
Skills & Qualifications:
- Basics of CRM tools, MySQL, and HTML
- B.E or Any degree
- Must have excellent verbal and written communication skills
- Data analysis skills.
- Good presentation skills.
- Excellent Research Aptitude and Interpersonal Skills.
Job Type: Full-time
Pay: ₹500, ₹700,000.00 per year
Application Question(s):
- How many years of experience do you have?
Ideal Answer: Upto to 1 year
- Are you comfortable working during night?
Ideal answer: Yes
- What is your current and expected CTC?
Ideal Answer: 4 to 6 LPA
Work Location: In person
-
Customer Support Associate
5 days ago
Thalaghattapura, Bengaluru, Karnataka, India Lumos Learning Full time**Job Title: Customer Support Associate** **Location**: Bengaluru **Experience Level**:0-1 year **About Lumos Learning**: Lumos Learning is a leading provider of K-12 learning solutions in the U.S., empowering students and schools through innovative, research-backed digital programs. Since 2007, we’ve partnered with over 70,000+ schools and impacted 1.6...
-
Customer Support Associate
5 days ago
Bengaluru, Karnataka, India Mosahay associate pvt ltd Full timeCustomer support associates - A customer service associate **manages customer concerns with the objective of maintaining positive customer relationships with an organization**. - They interact directly with customers to listen to concerns, resolve problems, and recommend products and services according to the needs of each individual. - **Required skills and...
-
Customer Support Associate
1 week ago
Bengaluru, Karnataka, India Mosahay associate pvt ltd Full timeA customer support executive helps customers with their questions or problems, and ensures they have a positive experience.Responsibilities - Answer questions about products or services - Help troubleshoot issues - Process returns - Handle customer complaints - Provide solutions and alternatives - Follow up to ensure resolution - Record customer...
-
Customer Success Associate
19 hours ago
Thalaghattapura, Bengaluru, Karnataka, India Lumos Learning Full time**Role Overview**: As a Customer Success Associate at Lumos Learning, you will serve as the key point of contact between our customers and internal teams. Your primary responsibility will be to support customers throughout their journey—from onboarding to renewal—ensuring their goals are understood and met effectively. By actively listening to customer...
-
Customer Success Associate
2 weeks ago
Thalaghattapura, Bengaluru, Karnataka, India Lumos Learning Full time ₹ 4,00,000 - ₹ 6,00,000 per yearRole Overview:As a Customer Success Associate at Lumos Learning, you will serve as the key point of contact between our customers and internal teams. Your primary responsibility will be to support customers throughout their journey—from onboarding to renewal—ensuring their goals are understood and met effectively. By actively listening to customer needs...
-
Customer Support Associate
1 week ago
Bengaluru, Karnataka, India Hyrmus Full time**Job Title**: Customer Support Associate (International Voice Process) **Walk-In Drive Details**: - **Location**: Brookfield - **Process**: Sky Q and Economist (Telstra) - **Shift**: Rotational Shifts - **Cab Facility**: 1-way cab provided **Job Overview**: We are hiring for **Customer Support Associate** roles in the international voice process. Your...
-
Customer Support Associate
5 days ago
Bengaluru, Karnataka, India ContactPoint360 Full time**Job Title**: Customer Support Associate**: **Location**: Bangalore, India (On-site) **Company**: ContactPoint 360 **About ContactPoint 360**: At **ContactPoint 360**, we are committed to delivering exceptional customer experiences through innovation, empathy, and collaboration. Our Bangalore office fosters a **diversified and enriching work culture**,...
-
Customer Support Associate
7 days ago
Bengaluru, Karnataka, India VCollaborate consulting Full timeFull-time, Permanent Pay: 18,000.00 per month **Hindi Is Mandaytory** Hiring for **Customer Support Associate Voice Process**for our esteemed client. Any Graduate/Under Graduate with excellent communication skills in **English** **Interview: Walk-in drive** **Freshers and experience can apply** **Salary: 18000 in hand** **Job Location:...
-
Customer Support Associate
1 week ago
Bengaluru, Karnataka, India Op green placet Full timeJob Title: Customer Support Associate (US Voice Process) Location: Bangalore, Mumbai, Pune (Work from Office) Eligibility: 2024 graduates (freshers) - ₹21,000 take-home (~3 LPA). Experienced (up to 3 years) - ₹28K-40K CTC. Undergraduates accepted if 1+ year experience. **Requirements**: Excellent communication skills (Versant score 58+...
-
Customer Support Associate
7 days ago
Bengaluru, Karnataka, India HRH Next Services Pvt.Ltd Full timeGreetings from the HRH NEXT SERVICES!! We are hiring for Customer Support (Agricultural Background Required) No vacancies: Job Role : Customer Support Associate Work Location : Abids Language : Telugu/Hindi/ Kannada/Tamil/Malayalam) Salaries : - 18,000 Qualification : Agricultural Background Eligibility : Fresher Week-off : Rotational Job brief: -...