Customer Support Associate

2 weeks ago

Bengaluru Karnataka, India Mosahay associate pvt ltd Full time

Customer support associates
- A customer service associate **manages customer concerns with the objective of maintaining positive customer relationships with an organization**.
- They interact directly with customers to listen to concerns, resolve problems, and recommend products and services according to the needs of each individual.
- **Required skills and qualifications**:

- Strong written and verbal communication skills with neutral Indian Accent.
- Ability to communicate calmly and diplomatically with patients & co-workers.
- Keen attention to detail, especially involving checking patient details and update the proper information in relevant tool.
- Proficient in customer service
- Active listening and comprehension skills
- Strong customer service skills.
- Ability to build positive relationships with patients.
- Education qualification: Degree/10 + 3 years Diploma pass / +2 would be the minimum qualification.
- Typical duties and responsibilities:
*
- Handling the calls with good communication skills professionally. Can speak fluently in **Kannada, Assamese, Gujarati, Marathi, Tamil, Telugu, Bengali & Hindi and English **languages as per region.
- Language Combination required**:English + Guajarati or English + Bengali or Eng + Assamese or Eng + Marathi**:

- Exceptional phone manner
- Patient centric and Excellent interpersonal and communication skills
- Be a self-starter with attention to detail.
- Help patients on booking appointments or an enquiry on inbound calls/Outbound calls/E-mail
- Log in hours (Total hours 9:00:00 hrs. & Production hours - 8:00:00 hrs.) to be completed adhering to the break schedules & being punctual.
- Shift Hours: 24/7 window for Male employees and a rotational day shift for Females (any 9 hours login between 6am to 8pm)
- 100% documentation
- Quality & AHT to be maintained as per process requirement
- Always be updated with the Process knowledge & daily updates
- Should take initiatives & be flexible for the changes.
- Employment Type: Permanent.
- Process: Multilingual support for a Healthcare project
- Educational mandate: any HSC / Graduate / Postgraduate can apply.
- Shifts Allocated: Rotational day shift, any 9 hours working between 10AM till 10PM.\
- Working days: 6 with 1 day rotational

**Job Types**: Full-time, Fresher

Pay: ₹27,000.81 - ₹30,000.11 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift
- Fixed shift
- Monday to Friday
- Rotational shift

Supplemental Pay:

- Performance bonus
- Quarterly bonus

**Education**:

- Higher Secondary(12th Pass) (required)

**Experience**:

- total work: 1 year (required)
- Customer service: 1 year (required)

**Language**:

- English (required)
- Bengali (required)
- Gujarati (required)

Work Location: In person

**Speak with the employer**
+91 7978877984
Expected Start Date: 13/09/2024

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