Customer Support Associate

2 days ago

Bengaluru Karnataka, India HRH Next Services Pvt.Ltd Full time

Greetings from the HRH NEXT SERVICES

We are hiring for Customer Support (Agricultural Background Required)

No vacancies:
Job Role : Customer Support Associate

Work Location : Abids

Language : Telugu/Hindi/ Kannada/Tamil/Malayalam)

Salaries : - 18,000

Qualification : Agricultural Background

Eligibility : Fresher

Week-off : Rotational

Job brief:

- Make outbound calls to farmers, agri-retailers, or distributors to inform them about products, services, or campaigns.
- Follow-up on previous interactions, queries, or product trials.
- Conduct customer satisfaction surveys or feedback calls.
- Explain features, benefits, and usage of agricultural products like seeds, fertilizers, pesticides, or machinery.
- Share information about new product launches, schemes, offers, or demos.
- Identify and qualify leads for agri-input sales or services.
- Collect detailed information like crop type, land size, region, and season-specific requirements.
- Update CRM or databases with accurate and current customer details.
- Address basic customer inquiries related to product availability, pricing, usage instructions, etc.
- Escalate technical issues or grievances to the agronomy or technical support team when needed.
- Gather information from farmers on current trends, crop performance, pest issues, or competitor products.
- Share insights with sales or marketing teams to align product positioning and regional strategies

Pay: ₹15,000.00 - ₹18,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Rotational shift

**Language**:

- English (preferred)
- Hindi (preferred)

Work Location: In person

**Speak with the employer**
+91 7207121141
Expected Start Date: 23/04/2025

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