Customer Support Associate

5 days ago


Thalaghattapura Bengaluru Karnataka, India Lumos Learning Full time

**Job Title: Customer Support Associate**
**Location**: Bengaluru
**Experience Level**:0-1 year

**About Lumos Learning**:
Lumos Learning is a leading provider of K-12 learning solutions in the U.S., empowering students and schools through innovative, research-backed digital programs. Since 2007, we’ve partnered with over 70,000+ schools and impacted 1.6 million+ students with our online learning and test preparation products.

Learn more:
**Key Responsibilities**:

- Resolve Customer Queries on time by providing an adequate solution.
- Understand customers' problems and help in resolving those problems.
- Analyzing data for problems and potential solutions.
- Conducting Root Cause Analysis of Customer Queries and coming up with solutions to resolve repetitive issues.
- Coordinating with Customer Requirements.
- Performing quality assurance controls on products.
- Prepare reports and metrics for measuring customer support success.

**Skills & Qualifications**:

- Basics of CRM tools, MySQL, and HTML
- B.E or Any degree
- Must have excellent verbal and written communication skills
- Data analysis skills.
- Good presentation skills.
- Excellent Research Aptitude and Interpersonal Skills.

Pay: ₹500,000.00 - ₹700,000.00 per year

Application Question(s):

- How many years of experience do you have?

Ideal Answer: Upto to 1 year
- Are you comfortable working during night?

Ideal answer: Yes
- What is your current and expected CTC?

Ideal Answer: 4 to 6 LPA

Work Location: In person



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