Customer Support Support Associate and Chat Process

4 hours ago

Bengaluru Karnataka, India Mosahay associate pvt ltd Full time

Troubleshoot customer issues with products or services.
- Provide information about company policies, features, and updates.
- Handle customer complaints and escalate complex issues to relevant teams.
- Maintain accurate customer records and interaction logs.
- Offer product recommendations and cross-sell opportunities
- Monitor customer satisfaction levels and identify areas for improvement

Key responsibilities of a Mail Process Executive:

- Receive, sort, and distribute incoming mail to appropriate departments or individuals
- Prepare and dispatch outgoing mail, including packaging and labeling
- Maintain accurate records of mail received and sent
- Operate mail processing equipment like postage meters and sorting machines
- Manage courier services and track package deliveries
- Ensure compliance with postal regulations and data privacy guidelines
- Monitor mailroom operations and identify potential issues

Key differences:

- **Customer interaction**:Customer Support Executives directly interact with customers on a regular basis, while Mail Process Executives primarily handle mail and rarely have direct customer contact.
- **Technical skills**:Customer Support Executives often require knowledge of the product or service they support, while Mail Process Executives need proficiency in mail sorting and processing systems.
- **Problem-solving focus**:Customer Support Executives focus on resolving customer issues and complaints, whereas Mail Process Executives focus on ensuring efficient mail handling and delivery.

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹20,086.00 - ₹27,563.78 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift
- Rotational shift

Supplemental Pay:

- Performance bonus

Work Location: In person

**Speak with the employer**
+91 7978877984
Expected Start Date: 27/02/2025

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