Customer Support Associate

2 weeks ago

Electronics City Bengaluru Karnataka, India Mosahay associate pvt ltd Full time

**Answering Customer Inquiries**: Addressing customer questions about products, services, or company policies.
- **Troubleshooting**: Helping customers resolve technical issues or other problems.
- **Handling Complaints**: Listening to customer concerns, empathizing with them, and finding appropriate solutions.
- **Providing Instructions and Guidance**: Explaining product features, guiding customers through processes, or suggesting best practices.
- **Maintaining Records**: Keeping track of customer interactions, including inquiries, resolutions, and follow-up actions.
- **Collaborating with Other Teams**: Working with sales, technical support, or product development to resolve customer issues efficiently.
- **Building Customer Relationships**: Establishing positive rapport and ensuring customer satisfaction.
- **Monitoring Performance**: Tracking customer satisfaction metrics and identifying areas for improvement.
- **Training and Development**: Participating in training programs to enhance skills and knowledge.

**Required Skills**:

- **Excellent Communication Skills**: Clear and concise communication in both written and verbal form.
- **Problem-Solving Skills**: Ability to identify and resolve customer issues effectively.
- **Technical Proficiency**: Familiarity with relevant software and tools, such as CRM systems.
- **Customer Service Mindset**: A commitment to providing excellent service and ensuring customer satisfaction.
- **Patience and Empathy**: Ability to listen to customers with patience and understand their concerns.
- **Time Management**: Ability to handle multiple inquiries and meet deadlines.
- **Adaptability**: Ability to adjust to different situations and customer needs.
- **Teamwork**: Ability to collaborate with other team members and dep

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹20,523.70 - ₹23,079.46 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift
- Rotational shift

Supplemental Pay:

- Performance bonus

**Language**:

- English (required)
- Hindi (required)
- Bengali (required)
- Assamese (required)
- Gujarati (required)

Work Location: In person

**Speak with the employer**
+91 7978877984
Expected Start Date: 24/04/2025

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