Customer Support Associate

3 days ago

Electronic City Bengaluru Karnataka, India IntouchCX Full time

**THE ROLE: Customer Service Associate - Non-Voice**

**About Intouch CX**

Intouch CX is a global customer care and technology company. With over 20 years of experience, 18,000+ team members, and campuses around the globe, we’re obsessed with providing remarkable customer experiences for the world’s most innovative brands.

**About the Job**

Are you a self-motivated individual, have excellent customer service skills, and love learning about new technology? Then this is the role for you We’re looking for a Customer Service Associate

**As a Customer Service Associate - Non-Voice, You Will**
- Build credibility and trust with the customer by empathizing with their problem in words, proactively understanding their needs and responding promptly to resolve their issue..
- Leverage your experience to provide feedback to the team on how to improve our services
- Drive customer communication during critical events.

**As a Customer Service Associate - Non-Voice, You Have**
- Fluency in written English
- Experience in the gaming/tech support (asset)
- Excellent oral and/or written communication skills
- Customer service experience with strong customer focus
- Excellent team player with experience and passion for gaming
- Strong multi-tasking skills
- Strong analytical and troubleshooting skills
- The enthusiasm to be a self-starter who is excited about learning new technologies on a daily basis

**Benefits of working as a Customer Service - Non-Voice**:

- An attractive compensation package with performance-based incentives
- Incredible learning and growth opportunities
- Outstanding rewards and recognition program & employee engagement activities
- Free Food and Transport while working on-site
- Medical Insurance
- Any and all personal information collected is held in the strictest confidence and in accordance with all applicable Privacy Laws._

**Job Types**: Full-time, Fresher

**Salary**: ₹200,000.00 - ₹320,000.00 per year

**Benefits**:

- Cell phone reimbursement
- Commuter assistance
- Food provided
- Health insurance
- Internet reimbursement
- Life insurance
- Provident Fund

Schedule:

- Rotational shift

Supplemental pay types:

- Performance bonus
- Yearly bonus

Ability to commute/relocate:

- Electronic City, Electronics City - 560100, Karnataka: Reliably commute or planning to relocate before starting work (preferred)

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)

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