Guest Relation Executive
2 weeks ago
Key Responsibilities1. Guest Services
- Welcome and greet guests warmly upon arrival.
- Assist guests with check-in, check-out, and room assignments.
- Handle guest complaints, requests, and queries professionally and promptly.
- Ensure VIP guests receive special attention and personalized service.
- Maintain guest history and preferences for future stays.
2. Communication & Coordination
- Coordinate with housekeeping, reservations, F&B, and other departments for guest requirements.
- Ensure accurate communication of guest needs and special arrangements.
- Update guest information in PMS.
3. Reservations & Front Desk Operations
- Assist with room reservations, modifications, and cancellations.
- Maintain accurate records, billing, and payment procedures.
- Ensure lobby area is clean, presentable, and guest-friendly.
4. Guest Experience & Satisfaction
- Conduct guest feedback calls / surveys.
- Address issues proactively to prevent repeated complaints.
- Promote hotel services, amenities, and upsell where necessary.
5. Professional Conduct
- Maintain grooming standards as per hotel policy.
- Uphold hotel policies, SOPs, and code of conduct.
- Represent the hotel with a positive and friendly attitude.
Key Skills Required
- Excellent communication and interpersonal skills.
- Strong customer service mindset.
- Good knowledge of hotel operations & PMS systems.
- Problem-solving and conflict resolution skills.
- Ability to multitask and work under pressure.
Job Type: Full-time
Pay: ₹17, ₹30,000.00 per month
Benefits:
- Food provided
- Provident Fund
Work Location: In person
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