Guest Relations Executive

JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you've got deep experience in commercial real estate, skilled trades, and technology, or you're looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

Guest Relations Executive

Work Dynamics

What this job involves?

Job Aim:

To be responsible for guest's first impression of the organization, meet/greet and assist the client, guests, and visitors every day. Manage front office in accordance with company policies, procedures and processes. Achievement of defined key performance indicators and service level agreement targets.

Competencies

Excellent communication skills.

Strong customer service drive.

Outstanding problem solving skills.

Able to work flexible hours.

Quick learner and ability to motivate self.

Proven working experience as a guest relation Executive.

Confidently able to present to clients.

Hands-on experience in using visitor management software and MS office.

Strong team player within a customer service team environment.

Responsibilities

Key Operations delivery

Greet visitors/clients providing a friendly, courteous front office service reflecting the corporate image of the client.

Site personnel are notified of guest's arrival immediately and follow up calls made where guests are not picked up coordinating with the host/sponsor.

Issue visitor badges/temporary card/service badge/new joiners ID & access card. Follow up for the return of respective ID/access cards with respective stake holders.

Ensure safety briefing to the client/visitor/interview candidates and provide necessary emergency/safety brochures.

Ensure specific processes/manuals is followed

Visitor admission is properly authorized

Maintained visitor log book and book taxis if required

Assisting with special needs for visitors with disabilities.

Ensuring basic cleanliness of lobby, lifts and public area.

Ensure the laptop details are scanned and check for Govt. ID's.

Handling client/visitors/sponsors complaints/feedbacks and other related problems and communicate to next level or as per escalation matrix.

Co-ordinate with night shift front office executive to ensure details of large parties are received and badges are ready for allocation on arrival

Client safety and security protocols are followed

Daily reconciliation & shredding of daily badges.

Participate in Emergency Evacuation procedures including crisis management and business continuity.

Sound like you? To apply you need to be:

Qualification : Prefer BHM/Bachelor's Degree

Industry Type : FM Services, Hotel

Overall Experience : 2-4 years

Industry Experience : 2-3 years

Technical Skills : Computer knowledge

Generic Skills : Communication, Vendor/people management, Planning, Prioritising and organizing

Behaviors : Achievement level, Team work, Learning attitude & Positive thinking

What we can do for you:

At JLL, we make sure that you become the best version of yourself by helping you realise your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package.

Apply today

If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements below. We're interested in getting to know you and what you bring to the table

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL –

We're JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That's why we're committed to our purpose to shape the future of real estate for a better world. We're using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we're honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we're headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.