Guest Relations Manager

Guest Relations Manager | Bangalore

We believe great beer brings people together — and that starts with the people who make it. While we're dedicated to brewing authentic, true-to-style beers, our real craft lies in creating connections. Every pint we pour reflects the effort, creativity, and collaboration of a team that shares a common purpose: to make every experience meaningful.

Our workplace is built on the same values that define our taprooms — warmth, inclusivity, and a sense of belonging. Here, everyone has a voice, and every idea matters. Whether you're managing the floor, leading a shift, or stepping in to make a guest's day better, you're part of something bigger — a community built on respect, passion, and shared pride in what we do.

If you believe great things happen when people come together, you'll feel right at home here.

So, what's the gig?

At 2 Pints Brewing, we're looking for a Guest Relations Manager who embodies hospitality, empathy, and the ability to create memorable experiences. You'll be the warm welcome, the calming presence, and the friendly problem-solver who ensures every guest feels seen, valued, and taken care of.

From managing the front-of-house vibe to handling guest concerns with grace, you'll set the gold standard for what thoughtful, heartfelt service looks like at our taproom.

The good stuff you'll own

• Champion the guest experience: Be the first point of contact and ensure every guest feels welcomed, comfortable, and cared for from the moment they walk in.
• Set the tone for hospitality: Maintain a warm, approachable, and positive presence that reflects the heart of the 2 Pints brand.
• Handle guest concerns with composure: Resolve issues quickly, professionally, and empathetically — always aiming to turn a challenge into a positive memory.
• Guide and uplift the front-of-house team: Train, motivate, and inspire stewards, hosts, and servers to deliver consistently exceptional service.
• Manage reservations and guest flow: Optimize seating, waitlists, and table turns while maintaining a smooth and enjoyable guest journey.
• Collaborate across teams: Work closely with the bar, kitchen, and management teams to ensure seamless communication and unified execution.
• Drive guest satisfaction metrics: Track feedback, analyse trends, and implement improvements that elevate the overall guest experience.
• Represent the brand on the floor: Be the go-to person for guests during peak hours, events, and busy weekends.

If You Read This and Think "That's Me", We're On To Something

• 4–7 years of experience in guest relations, hospitality, or front-office leadership, preferably in premium restaurants, bars, or hotels.
• A natural people-person — warm, approachable, intuitive, and perceptive.
• Proven experience managing guest interactions, handling escalations, and leading service teams.
• Strong communication skills — clear, calm, confident, and empathetic under pressure.
• Ability to manage dynamic floor environments with energy, organisation, and positivity.
• Passionate about great service, great beer, and building genuine human connections.
• Flexible to work evenings, weekends, and high-volume service hours.

What's in it for you (besides great beer)

At 2 Pints, you'll get to:

• Create moments that bring people back — again and again.
• Lead with emotional intelligence, authenticity, and genuine care.
• Grow with a brand that's expanding and shaping new hospitality experiences.
• Be part of a collaborative, warm, and inclusive team culture.
• Enjoy the craft — the beer, the people, the vibe — and have fun doing it.

What's in it for you (besides great beer)

At 2 Pints, you'll get to:

• Learn and grow fast. You'll be hands-on in all aspects of restaurant management.
• Work with heart, not hierarchy. We believe in teamwork, trust, and transparency.
• Be part of something bigger. Help build a culture and community that people love coming back to.
• Develop your leadership skills. You'll be mentored by experienced managers while preparing to lead your own outlet in the future.
• Enjoy what you do. We take our beer and our service seriously — but not ourselves.

Before We Finish, What Makes Us, Us

· Craft & Authenticity: We pour craft and care into everything we brew — no shortcuts, no gimmicks, just honest beer and respect for tradition.

· Community & Connection: Because beer tastes better together. We believe shared moments build stronger communities (and better stories).

· Warmth & Openness: Everyone's welcome at our table — come as you are, stay as long as you like, and leave as friends.

· Curiosity, Curation & Deep Research: We geek out over the details — from recipes to design to playlists. Everything we do is curated with care and backed by genuine curiosity.

· Ease & Joy: We take our beer seriously, but never ourselves too seriously. Good vibrations are non-negotiable.

If you've read this far and found yourself nodding along, we should probably be having this chat over a pint (or two) instead of a job post. Drop us a line, tell us a bit about yourself, and let's see if we can build something great. We promise we're friendlier than most interview panels — and our onboarding includes actual beer.

Follow us on Instagram: @2pintsbrewing

Job Types: Full-time, Permanent

Pay: ₹500, ₹600,000.00 per year

Benefits:

• Food provided
• Leave encashment
• Paid sick time
• Paid time off
• Provident Fund

Education:

• Bachelor's (Preferred)

Work Location: In person