Guest Relations Executive

JLL empowers you to shape a brighter way.  Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   Guest Relations ExecutiveWork DynamicsWhat this job involves?Job Aim:To be responsible for guest's first impression of the organization, meet/greet and   assist the client, guests, and visitors every day. Manage front office in accordance with company policies, procedures and processes. Achievement of defined key performance indicators and service level agreement targets.CompetenciesExcellent communication skills.Strong customer service drive.Outstanding problem solving skills.Able to work flexible hours.Quick learner and ability to motivate self.Proven working experience as a guest relation Executive.Confidently able to present to clients.Hands-on experience in using visitor management software and MS office. Strong team player within a customer service team environment.ResponsibilitiesKey Operations delivery   Greet visitors/clients providing a friendly, courteous front office service reflecting the corporate image of the client.Site personnel are notified of guest's arrival immediately and follow up calls made where guests are not picked up coordinating with the host/sponsor.Issue visitor badges/temporary card/service badge/new joiners ID & access card. Follow up for the return of respective ID/access cards with respective stake holders.Ensure safety briefing to the client/visitor/interview candidates and provide necessary emergency/safety brochures.Ensure specific processes/manuals is followedVisitor admission is properly authorizedMaintained visitor log book and book taxis if requiredAssisting with special needs for visitors with disabilities.Ensuring basic cleanliness of lobby, lifts and public area.Ensure the laptop details are scanned and check for Govt. ID's.Handling client/visitors/sponsors complaints/feedbacks and other related problems and communicate to next level or as per escalation matrix.Co-ordinate with night shift front office executive to ensure details of large parties are received and badges are ready for allocation on arrivalClient safety and security protocols are followedDaily reconciliation & shredding of daily badges.Participate in Emergency Evacuation procedures including crisis management and business continuity.Sound like you? To apply you need to be:Qualification : Prefer BHM/Bachelor's DegreeIndustry Type : FM Services, HotelOverall Experience : 2-4 yearsIndustry Experience       : 2-3 yearsTechnical Skills : Computer knowledgeGeneric Skills : Communication, Vendor/people management, Planning, Prioritising and organizingBehaviors : Achievement level, Team work, Learning attitude & Positive thinkingWhat we can do for you:At JLL, we make sure that you become the best version of yourself by helping you realise your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package.Apply todayLocation: On-site –Bengaluru, KAScheduled Weekly Hours: 48Job Tags:If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements.  We're interested in getting to know you and what you bring to the tableJLL Privacy NoticeJones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.For additional details please see our career site pages for each country.For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.