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Center Head Operations

2 weeks ago

Greater Noida, Uttar Pradesh, India Glued Entertainment Full time ₹ 8,00,000 - ₹ 14,00,000 per year

Job Summary:

The Center Manager is responsible for the overall management, performance, and profitability of the gaming and entertainment center. This includes overseeing daily operations, ensuring exceptional guest experience, maintaining operational standards, leading and motivating the team, managing P&L, and ensuring compliance with company policies and safety norms.

The role demands a strong balance of leadership, customer service, and business acumen to deliver a fun, safe, and engaging environment for guests.

Key Responsibilities (KRA):

Operational Management

  • Oversee the smooth day-to-day functioning of all zones gaming, F&B, parties, events, and retail.
  • Ensure all games, machines, and attractions are operational and well-maintained.
  • Manage shift schedules, staff deployment, and ensure operational efficiency across departments.
  • Maintain hygiene, safety, and cleanliness standards across all areas of the center.
  • Ensure compliance with all company SOPs and audit requirements.

Financial & Business Management

  • Achieve monthly and quarterly revenue and profitability targets.
  • Monitor expenses, control wastage, and ensure adherence to budgeted costs.
  • Manage cash handling, billing accuracy, daily sales reconciliation, and deposits.
  • Identify new opportunities for increasing footfall, upselling, and cross-selling gaming packages or F&B offerings.

Team Leadership & Training

  • Lead, motivate, and manage a team of gaming hosts, F&B staff, technical staff, and housekeeping.
  • Conduct regular team briefings, training sessions, and performance reviews.
  • Ensure all employees follow grooming standards, service etiquette, and attendance norms.
  • Build a positive and motivated team culture focused on guest delight.

Guest Experience Management

  • Ensure the highest standards of guest service and satisfaction.
  • Handle guest complaints promptly and professionally.
  • Oversee event and party coordination to ensure smooth execution.
  • Maintain strong relationships with regular customers and corporate clients.

Maintenance & Coordination

  • Coordinate with technical, admin, and facility teams for timely maintenance and repairs.
  • Ensure timely AMC checks and safety audits of gaming equipment.

Reporting & Analysis

  • Prepare daily/weekly/monthly sales and operational reports.
  • Analyze performance metrics and suggest improvements in operations and customer experience.