General Manager

2 weeks ago


Kerala Kumily Thekkady, India Club Oxygen Full time ₹ 9,00,000 - ₹ 12,00,000 per year
  1. Operations Management-

    Lead day-to-day operations across departments: front office, housekeeping, food and beverage, maintenance, spa, and recreation.

    Ensure smooth-check in & out and exceptional guest service. Monitor property condition and ensure preventive maintenance and cleanliness.
  2. Financial Oversight-

    Prepare and manage budgets, forecasts, and P&L reports.

    Monitor expenses, control costs, and maximize revenue through strategic planning and yield management.

    Approve major purchases and capital expenditures.
  3. Guest Experience-

    Maintain high guest satisfaction scores through service quality and personalized experiences.

    Handle VIPs, escalated complaints, and special guest requests.

    Conduct regular guest feedback analysis and implement improvements.
  4. Staff Leadership-

    Recruit, train, mentor, and supervise department heads and key staff.

    Foster a positive work environment and team culture.

    Set performance goals and conduct regular evaluations.
  5. Marketing and Sales-

    Collaborate with the sales and marketing team to promote the property.

    Develop packages, events, and local tie-ups to attract domestic and international guests.

    Monitor OTA (Online Travel Agency) presence and guest reviews.
  6. Regulatory Compliance-

    Ensure compliance with local, state, and national laws, especially environmental, health, and safety regulations.

    Maintain all licenses and permits relevant to hospitality operations.
  7. Sustainability & Community Engagement-

    Implement eco-friendly and sustainable tourism practices.

    Engage with local communities and support responsible tourism initiatives.

Location : - Murikkady PO, Kumily Anavilasam Road, Thekkady, Kumily, Kerala 685535


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