Resort Manager

Please find the below JD.

AREAS OF RESPONSIBILITY

Develops and implements business strategies for the hotel which are aligned with Sterlings overall mission, vision, values and strategies

• Monitors status regularly and adjusts strategies as appropriate
• Ensures alignment of the hotels operations with owner and Sterlings objectives by serving as liaison for owner relations in conjunction with corporate
• Develops the annual budget and capital budget in conjunction with the Controller and Vice President of Owned and Managed Operations and assists in obtaining owner's approval
• Collaborates with other company businesses to leverage resources, purchases, revenues and training opportunities
• Strives to improve market penetration by adequately foreseeing the near future as well as long-term expectations on market development and maintain realistic yet ambitious targets

Achieves the hotel's profit, customer service and revenue goals by directing the operation of the hotel

• Maximizes revenue by developing and implementing a sales and marketing plan in conjunction with the Management Services Team
• Seeks opportunities to publicize the hotel through development and implementation of a public relations strategy and by building a network within the community
• Works with the Executive Committee to continually improve hotel operations by evaluating guest services provided responding to opportunities within the market
• Analyzes business results on a regular basis and takes actions to improve results as appropriate
• Leverages system-wide expertise and resources where possible in order to incorporate best practices and deliver services on a cost effective basis
• Ensures that the hotel adheres to Sterling's standards of operations
• Represents the management company in owner relations and maintains good working-relations and dialog with the hotel owners
• Ensures the hotel adheres to all local, state and national employment, licensing, lodging, liquor, insurance, safety, contract and other laws and standards

Develops and implements strategies and practices which support employee engagement

• Develops and recruits the human resources necessary to achieve hotel and Management Services' goals
• Directs the development and implementation of strategies and practices which support employee engagement throughout the hotel
• Oversees all facets of human resources management including the recruitment and selection, training & development, compensation, recognition and performance management of the work force
• Takes active role in recruitment and selection of qualified candidates
• Communicates performance expectations and provides employees with on-going feedback
• Provides employees with coaching and counseling as needed to achieve performance objectives and reach their fullest potential
• Drives employee engagement through the creation and implementation of departmental action plans
• Oversees the Responsible Business activities within the hotel

Creates 100% guest satisfaction by providing the Incredible experience through performance that demonstrates the standards of genuine hospitality and exceeding guest expectations. Provides employees with the training and resources they need to maximize employee engagement and deliver Incredible service and teamwork

• Communicates and reinforces the vision for customer service to all managers, supervisors and employees
• Creates an environment that encourages employees to provide the service brand behavior hospitality and teamwork
• Ensures that all minimum requirements of the 100% Guest Satisfaction Guarantee are in place and understood by all employees
• Ensures that the hotel delivers 100% Guest Satisfaction by developing customer feedback avenues (soliciting input, reports, etc.) and focusing management team on identifying trends and developing and implementing solutions
• Creates an environment that provides employees with the tools, training and environment they need to deliver the service brand behavior and teamwork

REQUIREMENTS

• Minimum ten years senior hotel leadership experience required
• Minimum three – five year previous General Manager experience in a full service environment required
• Minimum one – two years upper upscale hotel experience required
• Bachelors degree preferred
• Proven leadership skills, results oriented
• Able to resolve conflicts guests, supervisor and employee
• Able to collaborate effectively with other hotel employees and managers to ensure teamwork
• Able to create a diverse and supportive work environment
• Strong time management skills