Manager - Performance Enablement (L&D)

1 week ago

Bengaluru, Karnataka, India Kapture CX Full time ₹ 15,00,000 - ₹ 25,00,000 per year

Role Summary
We are hiring a Learning & Development (L&D) leader at Kapture—not a conventional L&D/HR professional, but someone who brings a
problem-solving mindset, business acumen, and a builder's ownership
. This role will own the mandate of
building a learning culture
and
equipping teams with the right resources, knowledge frameworks, and systems
to drive business growth at scale.

Roles & Responsibilities

  • Strategic Ownership
  • Partner with leadership to identify critical business capabilities and translate them into scalable learning initiatives.
  • Develop an org-wide enablement roadmap, with custom learning tracks for sales, customer success, product, and other functions.
  • Align L&D programs with strategic OKRs, revenue goals, and org-wide transformation initiatives.
  • Program Design & Delivery
  • Build role-specific enablement programs (e.g., sales onboarding, customer onboarding, support playbooks) that align with real business challenges.
  • Drive knowledge creation and delivery—playbooks, SOPs, best practices, frameworks.
  • Design initiatives that improve cross-functional collaboration and build shared business understanding.
  • Systems & Tools
  • Set up foundational L&D systems—LMS, knowledge repositories, feedback loops, learning paths.
  • Work with product, marketing, and sales enablement teams to create reusable resources (e.g., use cases, case studies, frameworks).
  • Consulting & Change Enablement
  • Act as an internal consultant to diagnose learning gaps and capability needs across teams.
  • Foster a culture of continuous learning, backed by metrics.

Required Skills And Qualifications

  • 2–5 years of experience in program management / consulting.
  • Exposure to fast-growing tech/startup/SaaS environments is highly desirable.
  • Prior experience in designing enablement, org development, or knowledge systems is a plus.
  • Strong business acumen and understanding of how various functions impact growth in a B2B SaaS company.
  • Ability to translate business problems into learning solutions.
  • Excellent stakeholder management and comfort working cross-functionally with leadership.
  • Analytical mindset with ability to build frameworks, SOPs, and repeatable processes.

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