L&D Manager-Retail Capability

The Role The Training Lead – Taneira will spearhead the Learning & Development (L&D) function across the brand's retail, franchise, e-commerce, and corporate teams, driving people capability as a lever for growth, customer delight, and business differentiation.

The role holder will be responsible for:

• Designing and implementing brand-aligned training strategies that enhance product knowledge, styling-led selling, and storytelling capability.

• Translating business goals into structured capability frameworks for all roles, from stylists and store managers to regional and head-office teams.

• Building a culture of learning and craftsmanship appreciation, enabling teams to elevate the customer experience through empathy, aesthetics, and expertise.

• Leading a team of retail trainers (on-roll and off-roll), defining their capacity and capability roadmaps, and coaching them for consistent delivery excellence.

• Leveraging digital learning, AI, and LXPs (Learning Experience Platforms) to deliver microlearning, gamified assessments, and performance-linked learning.

• Partnering with the Sales, Merchandising, VM, and Marketing teams to align learning interventions with campaigns, collections, and brand storytelling.

• Measuring the impact of learning through business KPIs (Conversion %, AUPT, Repeat Purchase, NPS, Attrition) and refining programs based on insights.

• Collaborating with HR and Business Leaders to build leadership pipelines and succession readiness within the retail ecosystem.

• Curating and delivering specialized learning journeys (e.g., Wedding Expert, Festive Storytelling, Store Manager Development, and CX Excellence).

• Managing vendor partnerships and training budgets while ensuring quality, innovation, and scalability in training solutions. Sensitivity: Internal Key Responsibility Areas

• Partner with Business Heads, Business Teams, and Store Managers to identify business priorities and corresponding learning needs.

• Design and deliver high-impact content across product, process, styling, and behavioral domains.

• Build a digital-first learning culture through mobile, bite-sized, and gamified learning interventions on LMS/LXP platforms.

• Institutionalize "Learning Champions" across stores to sustain on-the-job learning and foster peer-led knowledge sharing.

• Establish structured onboarding frameworks for new hires to accelerate readiness and reduce early attrition.

• Conduct training effectiveness studies and publish quarterly L&D impact dashboards for stakeholders.

• Coach and develop the training team, fostering facilitation excellence and data-driven program management.
• Strengthen cross-functional collaboration with Merchandising, VM, Design, and Marketing teams to integrate training with brand campaigns.

• Drive leadership and people-skills programs to enhance managerial effectiveness and culture alignment.

• Partner with HR to embed CREST behaviors (Coach, Recognize, Empathize, Set goals, Transparency) and Titan Values in the learning ecosystem. Role Dimensions

• Start as a people manager, leading a team of 4 trainers and Learning Champions across regions.

• Responsible for an annual training calendar covering 100+ stores (company-owned and franchisee).

• Expected to travel extensively to stores, regional offices, and Taneira studios to observe, coach, and support business growth.

Key Competencies Drive for Results -

• Demonstrates focus on outcomes; uses data to track learning impact on sales and service KPIs. Design Thinking & Innovation Sensitivity: Internal

• Crafts aspirational, insight-led learning journeys blending artistry, retail science, and technology.

• Leverages new-age tools (AI quizzes, digital storytelling, simulations) to make learning immersive. Business Savvy

• Understands Taneira's unique position in India's ethnic wear ecosystem, integrating craft heritage with retail performance.

• Balances creativity with commercial outcomes. Interpersonal & Stakeholder Management

• Builds trust and collaboration across diverse teams—Sales, HR, VM, Merchandising, and Franchisees.

• Influences without authority and ensures alignment on key L&D priorities. Team Leadership

• Develops and mentors trainers; creates a culture of excellence and accountability within the L&D team. Functional Expertise

• Adult Learning Principles

• Instructional Design & Facilitation

• Omni-channel Training Delivery

• Learning Analytics & Evaluation

• Content Design for Styling & Selling

• Digital Learning Platforms (Rapl, Edcast, SF)

Education and Experience

• Graduate / Postgraduate in Business, HR, Psychology, or related fields.

• 8–15 years of experience in Learning & Development, preferably in Premium Retail, Fashion, or Lifestyle sectors.

• Proven track record in designing and scaling retail learning programs, preferably for fashion, beauty, or luxury categories.

• Exposure to digital learning tools, analytics, and AI-based training solutions will be an added advantage.