Technical Support

3 days ago


Chennai, Tamil Nadu, India Orcapod Consulting Services Full time ₹ 6,00,000 - ₹ 12,00,000 per year

Role : IT Help Desk  ( Technical Voice process)

Shift Timing: 24/7

Location: Chennai

Role:  SME

Experience :5- 10yrs( minimum 2 yrs for international technical voice experience is must)

Notice period 0 -30days

Work mode – Wok from office

  • Excellent verbal and written communication skills.
  • Strong administrative skills; organized, efficient and versatile.
  • Ability to maintain both a professional and positive attitude always.
  • Ability to diffuse volatile situations with distressed or irate customers.
  • Strong client service approach to dealing with people at all levels
  • Maturity of judgment under pressure/ability to diagnose level of user need and to escalate problems without delay to appropriate levels for resolution.

Technical Skills:

  • Knowledge on Windows 10 OS & Mac OS
  • Technical know-how on troubleshooting of MAC and Windows 10
  • Knowledge about all functionalities and applications on Windows and Mac OS
  • Outlook profiles creation
  • Managing Teams meeting and troubleshooting
  • Technical know-how of Office 365 package
  • Installation and troubleshooting of Office 365 package
  • Knowledge of CRM application for case management. ServiceNow, Salesforce, Dynamics CRM application, JIRA or equivalent incident and projects management software for creating/filtering tickets and managing user inquiries
  • Active Directory Profile management
  • IP address management
  • Troubleshooting on MobileIron, SSO, MFA
  • Knowledge on VPN connectivity and troubleshooting
  • Understanding of Firewall, Proxy Server, NAAF

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