Technical Support

17 hours ago

Chennai, Tamil Nadu, India Microland Limited Full time ₹ 2,00,000 - ₹ 6,00,000 per year

Company Description

Microland is a leading AI-first, platform-led technology infrastructure services company, trusted by global enterprises for over 36 years. We enable enterprises to build intelligent, resilient, and future-ready operations. Our expertise encompasses digital networks, cloud, data centers, workplaces, and cybersecurity. Operating in more than 100 countries, we are supported by a robust global delivery model and our AIOps platform, intelligeni, powered by Agentic AI, which drives autonomous technology operations across enterprises.

Role Description

This is a full-time on-site role for a Technical Support position located in Chennai. The Technical Support professional will be responsible for providing technical assistance, troubleshooting issues, and ensuring customer satisfaction. Day-to-day tasks will include diagnosing technical problems, responding to customer inquiries, and delivering efficient solutions to enhance customer support experiences.

Qualifications

  • Technical Support and Troubleshooting skills
  • Customer Support and Customer Satisfaction skills
  • Strong Analytical Skills
  • Excellent verbal and written communication skills
  • Ability to work independently as well as in a team environment
  • Experience with remote support tools and ticketing systems
  • Bachelor's degree in Computer Science, Information Technology, or a related field preferred

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