Hiring For Technical Support

1 day ago

Chennai, Tamil Nadu, India bd2e2249-be42-487a-abd9-76913e70c1f0 Full time ₹ 2,50,000 - ₹ 3,20,000 per year

Hi, We are hiring skilled Technical and Application Support Specialist to join our team. This role is ideal for a dedicated problem-solver with a background in technical customer service who thrives in a fast-paced environment.

Salary & Benefits:

  • Experience(1yr to 2yr) - 25k take home per month(Salary not negotiable)

  • Experience (2yrs & above) - 32k take home per month (Salary not negotiable)

  • Work from office with free transportation for both pick and drop(*25km radius)

  • Notice Period Not accepted

  • Should be able to work in night shifts

  • Fixed week offs on Saturdays and Sundays

  • Should be able to join immediately

Required Qualifications

  • 1 year and above of experience in a dedicated role such as Technical Support, IT Helpdesk, or Application Support.
  • Proven expertise in troubleshooting enterprise-level applications, operating systems (Windows/Linux), and basic networking concepts.
  • Excellent verbal and written communication skills; the ability to maintain composure and clarity

If interested ,pls share your resume through to this email id

Key Responsibilities

  • Provide Tier 1/2 technical support for our core applications and systems via phone and email.
  • Diagnose, troubleshoot, and resolve complex software, hardware, and system application issues.
  • Exhibit exceptional written and verbal communication skills to effectively translate complex technical jargon into clear, actionable advice for non-technical users.
  • Document all support requests, troubleshooting steps, and final resolutions accurately within the CRM/ticketing system (e.g., Jira, ServiceNow).
  • Manage customer expectations regarding resolution times and communicate status updates proactively.

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