IT Technical Support Engineer

4 days ago

Chennai, Tamil Nadu, India Fidel technology solutions pvt ltd Full time ₹ 1,50,000 - ₹ 4,75,000 per year

  • Troubleshooting and problem resolution: Diagnose and resolve technical problems reported by users, which can involve a range of hardware, software, and networking issues.

  • System and network maintenance: Perform routine maintenance on an organization's computer networks and systems. This includes monitoring system performance and security to proactively identify and report issues.

  • Installation and configuration: Install, configure, and maintain computer systems, software applications, and network connections for new and existing users.

  • User support: Provide technical assistance and guidance to end-users via phone, email, chat, or in person. This involves walking users through troubleshooting steps in a clear and concise manner.

  • Documentation and reporting: Maintain detailed records of support requests, troubleshooting steps, and resolutions within a ticketing system. They also help create and update technical documentation and knowledge bases.

  • Escalation: Follow standard procedures for escalating unresolved or complex technical issues to higher-level support or specialized internal teams, such as software developers.

  • Onboarding and offboarding: Manage user accounts, including creation and termination, and configure systems for new and departing employees.

  • Requirements and qualifications

Education: A bachelor's degree in Information Technology, Computer Science, or a related field is often required, though some companies may accept candidates with an associate's degree and extensive relevant experience.

  • Experience: Most employers look for candidates with 1 to 5 years of proven experience in a technical support, IT helpdesk, or customer service role.

Technical skills:

Proficiency with various operating systems, such as Windows, macOS, and Linux.

  • Strong knowledge of networking concepts and protocols (e.g., TCP/IP, DNS, DHCP).

Hands-on experience with hardware troubleshooting and mobile device support.

  • Familiarity with help desk or ticketing software like Zendesk, ServiceNow, or Jira.

  • Experience with remote desktop applications.

  • Knowledge of standard business applications, such as the Microsoft 365 suite.

  • Soft skills:

Problem-solving: Excellent analytical and troubleshooting abilities to diagnose and resolve complex issues efficiently.

  • Communication: Strong verbal and written communication skills to explain technical concepts to both technical and non-technical users.

  • Customer service: A patient, helpful, and customer-focused attitude is essential for maintaining positive user relationships.

  • Time management: The ability to prioritize and manage multiple support requests and meet resolution deadlines is critical.

  • Adaptability: A willingness to learn new technologies and evolve with the changing IT landscape.

  • Hiring for freshers and Tamil speaking candidates

Job Types: Full-time, Part-time, Permanent

Pay: ₹10, ₹38,750.79 per month

Benefits:

  • Food provided

Work Location: In person

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