Service Advisor
6 days ago
Job Title: Service Advisor
Location: Sardhana Branch
Key Responsibilities:
- Greet customers and understand their service requirements.
- Provide accurate service estimates, explain repair details, and gain customer approval.
- Coordinate with the workshop team to ensure timely and quality service.
- Keep customers updated on job progress, additional work required, and delivery timelines.
- Maintain proper documentation of service records and billing.
- Handle customer queries, complaints, and ensure a high level of satisfaction.
- Promote value-added services, AMC packages, and accessories.
- Ensure adherence to company service standards and compliance guidelines.
Requirements:
- Diploma/Degree in Automobile
- 1–3 years of experience as Service Advisor in automobile
- Strong technical knowledge of vehicles and repair processes.
- Excellent communication, customer handling, and problem-solving skills.
- Proficiency in MS Office and DMS/CRM software.
Job Types: Full-time, Permanent
Work Location: In person
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