Senior Service Manager
4 days ago
Designation: Yes Private Senior Service Manager / (
Yes Private Service Delivery Manager)
Grade SM/AVP
Job Description
Roles and Responsibilities:
- Tracking and monitoring of Service Requests received across all touch points from Yes Private Clients and ensuring the requests are processed within TAT
- Follow up on requests and liaise with resolving units to provide a timely and accurate resolution
- Identifying process improvements and ensuring that the improvements are delivered end to end
- Experience in handling projects through full life cycle
- Utilize industry best practices, techniques, and standards throughout entire project execution
- Monitors progress and performance against the project plan.
- Identifies, resolves or escalates operational problems and minimize delays
- Conducts project meetings and prepares regular reports to communicate the status of the project within the project team.
- Measure project performance to identify areas of improvement.
- Provide project updates on a consistent basis to various stakeholders about strategy, adjustments and progress.
- Be a primary contact for Yes Private Service Managers and Yes Private Relationship Managers in case of queries/ escalations
Candidate Requirement
- Proactive personality and self- motivator
- Minimum 5 years of Banking experience
- Excellent analytical skills
- Project Management skills
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