Senior Service Manager

2 days ago

Gurgaon, Haryana, India YES BANK Full time ₹ 6,00,000 - ₹ 18,00,000 per year

Designation: Yes Private Senior Service Manager / (
Yes Private Service Delivery Manager)
Grade SM/AVP

Job Description
Roles and Responsibilities:

  • Tracking and monitoring of Service Requests received across all touch points from Yes Private Clients and ensuring the requests are processed within TAT
  • Follow up on requests and liaise with resolving units to provide a timely and accurate resolution
  • Identifying process improvements and ensuring that the improvements are delivered end to end
  • Experience in handling projects through full life cycle
  • Utilize industry best practices, techniques, and standards throughout entire project execution
  • Monitors progress and performance against the project plan.
  • Identifies, resolves or escalates operational problems and minimize delays
  • Conducts project meetings and prepares regular reports to communicate the status of the project within the project team.
  • Measure project performance to identify areas of improvement.
  • Provide project updates on a consistent basis to various stakeholders about strategy, adjustments and progress.
  • Be a primary contact for Yes Private Service Managers and Yes Private Relationship Managers in case of queries/ escalations

Candidate Requirement

  • Proactive personality and self- motivator
  • Minimum 5 years of Banking experience
  • Excellent analytical skills
  • Project Management skills

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