Manager/Senior Manager

59 minutes ago


Gurgaon, Haryana, India EevolveX Full time ₹ 12,00,000 - ₹ 36,00,000 per year
Job Description: Manager/Senior Manager - Travel Position Overview:
Manager/Senior Manager - Travel oversees the daily management of our business center, focusing on staff, technology, telephony, and client services. The role requires creating and maintaining an Operations Plan and ensuring effective execution across multiple domains. Key Responsibilities: **1. Staff Management:** - Supervise call center agents to ensure efficient operations. - Conduct coaching, training, and staff development programs. - Delegate special projects to promote growth and skill enhancement. **2. Sales Reporting:** - Monitor weekly, monthly, and quarterly quotas. - Track agent conversion rates daily and weekly; implement corrective actions as necessary. - Generate comprehensive performance reports for management review. **3. Vendor Relations:** - Negotiate with suppliers to secure favorable deals for customers. - Build and maintain strong relationships with vendors to drive business growth. **4. Call Center Management:** - Implement and manage call center services, including hunt groups and voicemail boxes. - Analyze customer service calls and provide feedback to agents to improve performance. - Assist with handling overflow calls during high-volume periods. **5. Standard Operating Procedures (SOPs):** - Create and distribute SOPs, key performance initiatives, and service level agreements. - Ensure adherence to SOPs across the team to maintain high service standards. **6. Technology Skills:** - Demonstrate proficiency in Global Distribution Systems (GDS) such as Sabre, Amadeus, and/or Apollo. - Set up logins, manage queues, and assist with overflow calls as needed. **7. Organizational/Time Management:** - Meet deadlines for various reporting and coaching sessions. - Maintain company-wide documents related to travel trends and alerts. Qualifications: - Proven experience in a managerial role within a call center or travel business environment. - Strong knowledge of GDS systems, particularly Sabre, Amadeus, and/or Apollo. - Excellent leadership, organizational, and time management skills. - Ability to negotiate and manage vendor relationships effectively. - Strong analytical skills with the ability to generate and interpret sales reports. - Exceptional communication skills, both written and verbal.
  • Digital Dentist

    2 days ago


    Gurgaon, Haryana, India HR Manager Full time ₹ 2,40,000 - ₹ 3,00,000 per year

    Key Responsibilities:1) Digital Treatment Planning: Utilize state-of-the-art 3D intraoral scanners and digital software to create precise digital impressions and treatment planning.2) Consultations: Provide thorough consultations to patients, explaining treatment options including costs, benefits, and expected outcomes of various dental treatments and smile...


  • Gurgaon, Haryana, India Senior Full time ₹ 12,00,000 - ₹ 24,00,000 per year

    Company DescriptionCompany DescriptionSenior is a UK based MNC and has operations in 12 countries and has 26 operating businesses worldwide serving number of markets. Senior's experienced manpower support, effective use of raw material as well as high technology enable it to deliver optimized components within a short development time and at most competitive...


  • Gurgaon, Haryana, India Artha Senior Care Full time ₹ 8,00,000 - ₹ 12,00,000 per year

    Company DescriptionArtha Seniorcare is a premier provider of senior care and Assisted Living services, dedicated to enhancing the quality of life for senior citizens. With a deep commitment to care, comfort, and hospitality, we strive to create a welcoming and supportive environment for all residents. Our team is focused on ensuring personalized attention...

  • Relationship Manager

    2 weeks ago


    Gurgaon, Haryana, India Antara Senior Care Full time ₹ 8,00,000 - ₹ 24,00,000 per year

    Role OverviewWe are seeking a high-performing and driven Regional Account Manager (Sales Manager) who will be responsible for selling our premium luxury residences to discerning senior customers, NRIs, HNIs, and their families. The role involves managing and expanding the Gurgaon broker ecosystem, enabling direct sales, and building lasting relationships...

  • Sr Manager

    5 days ago


    Gurgaon, Haryana, India Antara Senior Living Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    Employee CareerDevelopment ProgramsAs per a survey conducted by SHRM India in 2022, 76% of Indian employees cite learning opportunities as a key motivator for job satisfaction.At Antara, we are deeply committed to the continuous growth and well-being of our employees. Our robust Learning and Development and Employee Career Development programs offer a range...

  • Senior Manager

    2 days ago


    Gurgaon, Haryana, India Search Advisers Services Guj Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Senior Manager / DGM - Talent AcquisitionLocation: Gurugram, HaryanaReports to: GM - Talent AcquisitionKey ResponsibilitiesEnd-to-end recruitment for mid to senior-level roles.Develop and execute hiring strategies using data-driven insights.Build a strong talent pipeline through headhunting and networking.Prepare high-quality presentations & hiring...

  • Senior Manager

    1 week ago


    Gurgaon, Haryana, India Medanta Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Senior Manager - Legal (Corporate Law) - 6 days from office - GurgaonWork days: 6 daysLocation: GurgaonWe are looking to hire exceptionally motivated and talented professionals to join our Legal team at Medanta (Gurgaon).Roles & Responsibilities:Efficient Contracts Management: - Drafting, reviewing and negotiation of various contracts including but not...

  • Senior Manager

    2 days ago


    Gurgaon, Haryana, India OculusIT Full time ₹ 15,00,000 - ₹ 22,00,000 per year

    The Senior Manager – Talent Management will lead the design, development, and implementation of talent strategies that drive organizational performance and employee growth. This role will focus on end-to-end talent management initiatives, including performance management, leadership development, succession planning, employee engagement, and learning...

  • Senior Manager

    2 weeks ago


    Gurgaon, Haryana, India Mancer Consulting Services Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Note: Candidates only from Delhi NCR can applyJob Description Internal Audit & Risk Management Role Overview: (Senior Manager)The role involves driving independent assurance on internal controls, risk management frameworks, and governance processes across multiple business functions and geographies. The incumbent will be responsible for planning, executing,...

  • Senior Manager

    2 weeks ago


    Gurgaon, Haryana, India Tira Consulting Full time ₹ 8,00,000 - ₹ 24,00,000 per year

    We are looking for an experienced FBNA Reporting Specialist with strong hands-on expertise in Finance Business Needs Analysis (FBNA), financial reporting, and dashboard management. The ideal candidate will have proven experience in Power BI reporting and stakeholder engagement with senior business partners.Key Responsibilities:Develop and maintain...