Customer Service Team Manager
2 days ago
Company Description
LG Service Center provides expert repair and maintenance services for LG home appliances, including air conditioners, refrigerators, washing machines, microwaves, water purifiers, and televisions. Serving the Guwahati region, our focus is on delivering reliable, high-quality home service repairs to meet customer needs effectively. We are a private service center dedicated to ensuring the efficient operation of LG appliances through professionalism and customer satisfaction.
Role Description
This is a full-time, on-site role for a Customer Service Team Manager located in Gurugram. The role involves supervising and managing the customer service team to ensure high levels of customer satisfaction. Responsibilities include resolving customer concerns, overseeing day-to-day customer support operations, managing team performance, and developing strategies to improve service standards and efficiency. The role requires maintaining professional communication with customers and fostering a productive team environment.
Qualifications
- Strong expertise in Customer Satisfaction and Customer Support
- Proven experience in Customer Service and Customer Service Management
- Abilities in People Management, including team development and leadership
- Excellent communication, problem-solving, and interpersonal skills
- Ability to work on-site and manage customer service operations efficiently
- Prior experience in appliance service or related industries is a plus
- Bachelor's degree in Business, Management, or a related field is preferred
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