Team Leader – Customer Service
1 week ago
Job Title: Team Leader – Customer Service / Support
Location: Gurugram, Haryana (On-site)
Type: Full-Time | 6 Days/Week
Salary Range: ₹7–11 LPA
About the Role
Lead high-volume inbound support (calls, chat, tickets) and drive SLA, CSAT, and operational rigor in a fast-paced startup environment.
Responsibilities
• Manage daily support operations
• Ensure SLA, CSAT, TAT targets
• Perform RCA and implement improvements
• Coordinate escalations with Ops/Tech/Logistics
• Train and coach team members
• Workforce planning + shift management
• CRM reporting (Freshdesk/Zendesk/Salesforce)
Requirements
:
• 8–11 years in customer service
Proven track record in E-commerce
• 2–3 years team leadership
• Strong RCA + CRM experience
• English + Hindi fluency
• Startup experience preferred
How to Apply
DM me your updated resume, cover letter and application clearly stating why you are the best fit for this role.
Only candidates with relevant work experience and domain expertise will be considered.
Please do not apply if you do not match any of the above requirements.
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