Team Leader – Customer Service

1 week ago


Gurgaon, Haryana, India Next Mantra Solution Private Limited Full time ₹ 70,00,000 - ₹ 1,10,00,000 per year

Job Title: Team Leader – Customer Service / Support

Location: Gurugram, Haryana (On-site)

Type: Full-Time | 6 Days/Week

Salary Range: ₹7–11 LPA

About the Role

Lead high-volume inbound support (calls, chat, tickets) and drive SLA, CSAT, and operational rigor in a fast-paced startup environment.

Responsibilities

• Manage daily support operations


• Ensure SLA, CSAT, TAT targets


• Perform RCA and implement improvements


• Coordinate escalations with Ops/Tech/Logistics


• Train and coach team members


• Workforce planning + shift management


• CRM reporting (Freshdesk/Zendesk/Salesforce)

Requirements
:


• 8–11 years in customer service

Proven track record in E-commerce


• 2–3 years team leadership


• Strong RCA + CRM experience


• English + Hindi fluency


• Startup experience preferred

How to Apply

DM me your updated resume, cover letter and application clearly stating why you are the best fit for this role.

Only candidates with relevant work experience and domain expertise will be considered.
Please do not apply if you do not match any of the above requirements.



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