Customer Service

2 days ago

Gurgaon, Haryana, India Epiv Solutions Full time ₹ 2,00,000 - ₹ 4,00,000 per year

Job Overview

We are seeking a dedicated Customer Service professional to join to top Based in Gurgaon, this full-time, junior-level position is ideal for candidates with 1 to 3 years of work experience in the field. The successful applicant will be expected to provide top-notch customer support and contribute to the company's ongoing success in delivering exceptional service to our clients.

Qualifications and Skills

  • Minimum of 1 year of experience in a customer service environment, showcasing your ability to effectively handle customer inquiries and resolve issues efficiently.
  • Proficiency in providing customer support, utilizing various communication channels to ensure timely and accurate assistance (Mandatory skill).
  • Demonstrated problem-solving skills, with the ability to assess situations quickly and provide effective solutions to meet customer needs (Mandatory skill).
  • Strong written communication skills, ensuring clarity and professionalism in all customer interactions, both online and offline (Mandatory skill).
  • Excellent phone etiquette, capable of managing calls with professionalism and empathy to create a positive customer experience.
  • Ability to work collaboratively in a team environment, contributing to overall team objectives while maintaining a customer-centric approach.
  • Effective time management skills, capable of prioritizing tasks and managing workload to meet strict deadlines.
  • Basic knowledge of industry-standard customer service software and tools, enhancing efficiency in handling customer queries.

Roles and Responsibilities

  • Manage incoming calls, emails, and other communication channels to address customer inquiries and provide accurate information.
  • Resolve customer complaints quickly and efficiently while maintaining a customer-oriented approach to foster satisfaction and loyalty.
  • Collaborate with team members to refine processes and improve overall service quality, ensuring the company's standards are consistently met.
  • Document and maintain detailed records of customer interactions, ensuring data integrity and accuracy for future reference.
  • Provide feedback to management on areas for improvement and process enhancements in customer support operations.
  • Participate in team meetings and training sessions to continually develop and improve customer service skills and knowledge.
  • Identify opportunities for cross-selling and upselling of company services, contributing to revenue growth and customer retention.
  • Stay updated on company products and services, ensuring the provision of accurate information and support to clients.

  • Customer Service Executive

    1 week ago

    Gurgaon, Haryana, India Cubnet service Full time ₹ 3,12,000 - ₹ 4,24,000 per year

    Customer Support ExecutiveAny Graduate can applyMin 6 Months experience is requiredInternational Voice Process/Chat processExcellent communication Required(No Avg.)Work from office5 Days working,Rotational Shift(Includes night shifts too) and Rotational offsSalary- 30k-37k CTCImmediate Joiners OnlyVirtual interviewReach Us Job Types: Full-time, Permanent,...

  • Customer Success Manager

    2 days ago

    Gurgaon, Haryana, India customer success Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Ready to take up a business strategy role? Apply your analytical skills? Be the change agent? Educate and challenges status quo? Lead technology adoption for 'multiple' global businesses? CustomerSuccessBox is looking for a Customer Success Manager to "raise the bar" of customer success, not just for CustomerSuccessBox, but also for the entire B2B SaaS...

  • Customer Support Executive

    4 days ago

    Gurgaon, Haryana, India Cubnet service Full time ₹ 2,40,000 - ₹ 4,44,000 per year

    JOB DETAILSPost: Customer Support Associate* Location: Gurgaon* Shift timings: Rotational Shifts(includes night shift too)* Working Days: 05 Days (Rotational)* Weekly Offs: 02 Days (Rotational)PERKS & BENEFITS* Incentives: Performance Based* PF & Medical Benefits* Both Side Cab ServiceELIGIBILITY CRITERIA* Bachelor's degree in any field* Excellent written...

  • Customer Support Executive

    2 weeks ago

    Gurgaon, Haryana, India Cubnet Service Full time ₹ 2,00,000 - ₹ 4,00,000 per year

    Bachelor's degree in any fieldExcellent written and verbal communication skillsApplicant should be comfortable with night shifts and WFO Required Candidate profileExcellent communication skills (verbal & written)Excellent customer service skillsAbility to work independently and as part of a team

  • Customer Care Executive

    4 days ago

    Gurgaon, Haryana, India Cubnet Service Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    Responsibilities:* Manage customer queries via phone, email & chat* Maintain high NPS through timely resolutions* Collaborate with teams for issue escalation* Provide exceptional service within blended processShare CV @ Office cab/shuttleProvident fund

  • Customer Service

    1 week ago

    Gurgaon, Haryana, India Policybazaar Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Urgently Hiring for Customer Service - GurgaonRequired Language: Tamil,Telugu, Kannada & MalayalamInterested candidates can share their resume to / HR NikitaLocation: GurugramOnly conducting Face to Face interview for Gurgaon locationRole & responsibilitiesWhat would be the roles and responsibilitiesProviding complete information about the product to the...

  • Customer Service

    2 weeks ago

    Gurgaon, Haryana, India Policybazaar Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Role & responsibilities:Providing complete information about the product to customers.Resolving all product or service-related issues of customers.Preparing Customer Service Guidelines.Maintaining accurate records of customers.Giving the right pitch to potential customers to encourage product purchases or service usage.Regularly updating and maintaining...

  • Customer Service

    2 days ago

    Gurgaon, Haryana, India Nilasu Consulting Services Full time ₹ 4,00,000 - ₹ 6,00,000 per year

    · % of production time to be spent logged in on calls or web chat · Answer calls & chats with an approach to deliver positive customer satisfaction · Articulate complex client plans and provisions in a simplified and understandable manner helping participants make an informed decision · Maintain internal & client defined quality on calls · Understands...

  • Customer Service

    2 hours ago

    Gurgaon, Haryana, India NatWest Group Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Customer Service & Operations Analyst RequiJoin us as a Customer Service & Operations AnalystWe'll look to you to deliver successful outcomes for your customers by investigating their queries and understanding their needs You'll be liaising with customers and businesses to accurately collect information in order to solve their queries You'll be able...

  • Customer Service

    6 days ago

    Gurgaon, Haryana, India RBS Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    RequiJoin us as a Customer Service & Operations AnalystWe'll look to you to deliver successful outcomes for your customers by investigating their queries and understanding their needsYou'll be liaising with customers and businesses to accurately collect information in order to solve their queriesYou'll be able to showcase your knowledge and enthusiasm as you...