Customer Service
4 hours ago
· % of production time to be spent logged in on calls or web chat
· Answer calls & chats with an approach to deliver positive customer satisfaction
· Articulate complex client plans and provisions in a simplified and understandable manner helping participants make an informed decision
· Maintain internal & client defined quality on calls
· Understands and contributes positively in meeting client SLA's & targets
· Adheres to Customer Service Attendance & Accountability policies
· Ensures Customer Service Representative, Team & Client level targets (Customer Satisfaction, Service Level %, Average Handle Time, Session Time, Wait Time, Abandon Rate, Call back timeliness etc.) are met or exceeded consistently
· Take complete ownership of self-learning & development
· Ability to interpret and comprehend SOP's and articulate effectively
· Strong Customer Service Orientation
· Clear and effective verbal & written communication
Excellent comprehension and articulation of client specific plans and provisions
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Customer Service Executive
7 days ago
Gurgaon, Haryana, India Cubnet service Full time ₹ 3,12,000 - ₹ 4,24,000 per yearCustomer Support ExecutiveAny Graduate can applyMin 6 Months experience is requiredInternational Voice Process/Chat processExcellent communication Required(No Avg.)Work from office5 Days working,Rotational Shift(Includes night shifts too) and Rotational offsSalary- 30k-37k CTCImmediate Joiners OnlyVirtual interviewReach Us Job Types: Full-time, Permanent,...
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Customer Success Manager
10 hours ago
Gurgaon, Haryana, India customer success Full time ₹ 12,00,000 - ₹ 36,00,000 per yearReady to take up a business strategy role? Apply your analytical skills? Be the change agent? Educate and challenges status quo? Lead technology adoption for 'multiple' global businesses? CustomerSuccessBox is looking for a Customer Success Manager to "raise the bar" of customer success, not just for CustomerSuccessBox, but also for the entire B2B SaaS...
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Customer Support Executive
2 days ago
Gurgaon, Haryana, India Cubnet service Full time ₹ 2,40,000 - ₹ 4,44,000 per yearJOB DETAILSPost: Customer Support Associate* Location: Gurgaon* Shift timings: Rotational Shifts(includes night shift too)* Working Days: 05 Days (Rotational)* Weekly Offs: 02 Days (Rotational)PERKS & BENEFITS* Incentives: Performance Based* PF & Medical Benefits* Both Side Cab ServiceELIGIBILITY CRITERIA* Bachelor's degree in any field* Excellent written...
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Customer Support Executive
1 week ago
Gurgaon, Haryana, India Cubnet Service Full time ₹ 2,00,000 - ₹ 4,00,000 per yearBachelor's degree in any fieldExcellent written and verbal communication skillsApplicant should be comfortable with night shifts and WFO Required Candidate profileExcellent communication skills (verbal & written)Excellent customer service skillsAbility to work independently and as part of a team
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Customer Care Executive
2 days ago
Gurgaon, Haryana, India Cubnet Service Full time ₹ 4,00,000 - ₹ 8,00,000 per yearResponsibilities:* Manage customer queries via phone, email & chat* Maintain high NPS through timely resolutions* Collaborate with teams for issue escalation* Provide exceptional service within blended processShare CV @ Office cab/shuttleProvident fund
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Customer Service
6 hours ago
Gurgaon, Haryana, India Epiv Solutions Full time ₹ 2,00,000 - ₹ 6,00,000 per yearJob OverviewWe are seeking a dedicated Customer Service professional to join to top Based in Gurgaon, this full-time, junior-level position is ideal for candidates with 1 to 3 years of work experience in the field. The successful applicant will be expected to provide top-notch customer support and contribute to the company's ongoing success in delivering...
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Customer Service
7 days ago
Gurgaon, Haryana, India Policybazaar Full time ₹ 2,00,000 - ₹ 6,00,000 per yearUrgently Hiring for Customer Service - GurgaonRequired Language: Tamil,Telugu, Kannada & MalayalamInterested candidates can share their resume to / HR NikitaLocation: GurugramOnly conducting Face to Face interview for Gurgaon locationRole & responsibilitiesWhat would be the roles and responsibilitiesProviding complete information about the product to the...
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Customer Service
1 week ago
Gurgaon, Haryana, India RBS Full time ₹ 12,00,000 - ₹ 36,00,000 per yearJoin us as a Customer Service & Operations Delivery ManagerWe'll look to you to drive a customer focused culture by developing improvement initiatives to enhance customer satisfaction and improve business efficiencySpecialising in Customer Contact, you'll be delivering successful and appropriate customer and business outcomes through digital channels in a...
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Customer Service
2 weeks ago
Gurgaon, Haryana, India Policybazaar Full time ₹ 6,00,000 - ₹ 12,00,000 per yearRole & responsibilities:Providing complete information about the product to customers.Resolving all product or service-related issues of customers.Preparing Customer Service Guidelines.Maintaining accurate records of customers.Giving the right pitch to potential customers to encourage product purchases or service usage.Regularly updating and maintaining...
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Customer Service
2 weeks ago
Gurgaon, Haryana, India RBS Full time ₹ 12,00,000 - ₹ 24,00,000 per yearJoin us as a Customer Service & Operations Cash Management AnalystYou'll deliver customer and business outcomes by fulfilling customer's transactions and queries, supporting business processes, policies and procedures, and understanding customer and business needs, taking larger ownership of the customer deliverablesWe'll look to you to follow process steps...