Customer Service

1 day ago


Gurgaon, Haryana, India Nilasu Consulting Services Full time ₹ 4,00,000 - ₹ 6,00,000 per year

· % of production time to be spent logged in on calls or web chat
· Answer calls & chats with an approach to deliver positive customer satisfaction
· Articulate complex client plans and provisions in a simplified and understandable manner helping participants make an informed decision
· Maintain internal & client defined quality on calls
· Understands and contributes positively in meeting client SLA's & targets
· Adheres to Customer Service Attendance & Accountability policies
· Ensures Customer Service Representative, Team & Client level targets (Customer Satisfaction, Service Level %, Average Handle Time, Session Time, Wait Time, Abandon Rate, Call back timeliness etc.) are met or exceeded consistently
· Take complete ownership of self-learning & development
· Ability to interpret and comprehend SOP's and articulate effectively
· Strong Customer Service Orientation
· Clear and effective verbal & written communication
Excellent comprehension and articulation of client specific plans and provisions



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