Customer Service Manager
19 hours ago
Company Description
SAKSHAM OFFICE AUTOMATION PVT LTD is a leading document solutions and services provider, specializing in multifunctional devices such as photocopy machines, network printers, and scanners. The company offers end-to-end, customizable documentation solutions, including network printing, photocopying, and scanning, with or without dedicated staffing. With a presence in over 70 locations across PAN India, SAKSHAM OFFICE AUTOMATION serves 100+ satisfied customers with a focus on cost-effective services, prompt support, and building enduring client relationships. Their team of experienced professionals is committed to helping organizations reduce documentation costs and achieve high service standards.
Role Description
This is a full-time, on-site role for a Customer Service Manager based in Gurgaon. The Customer Service Manager will oversee the customer service operations, ensuring exceptional customer satisfaction and effective management of service requests. Responsibilities include supervising a customer support team, developing and implementing customer service strategies, analyzing customer feedback, resolving escalated issues, and maintaining a high standard of communication with clients to build successful long-term relationships.
Qualifications
- Strong background in Customer Satisfaction and Customer Service Management
- Experience in managing Customer Support and resolving customer queries effectively
- Proficiency in Analytical Skills to evaluate data and improve customer service processes
- Excellent written and verbal Communication skills to build and maintain client relationships
- Ability to lead, motivate, and manage a customer service team
- Proven experience in a customer service management role is an advantage
- Bachelor's degree in Business Administration, Management, or a related field preferred
- Familiarity with office automation products and documentation solutions is a plus
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