Customer Service Manager

24 hours ago

Gurgaon, Haryana, India Buildskill Full time ₹ 8,00,000 - ₹ 12,00,000 per year

Customer Service Manager

Location

: MG Road, Gurugram, Haryana (Onsite only)

Experience
: Minimum 5 Years Experience; Engineering graduate only; experience in SOP creation & tech stack improvement required

Salary
: As per Industry Standards

About Buildskill

Buildskill is a leader in home improvement and tools, obsessed with customer-centricity and digital excellence. The goal? Create the best customer service department in India—backed by systems, smart SOPs, and a proactive, tech-savvy team.

What You'll Do

  • Own SOP development for the entire customer service department, including all modes of customer and internal communication (in-person, WhatsApp, email, phone, etc.).
  • Develop and maintain systems and digital processes; monitor and improve those systems continually for performance and compliance.
  • Train and upskill your Customer Service (CS) team, especially in soft skills and customer-centric communication.
  • Build communication templates for every channel, ensuring clarity, empathy, and consistency.
  • Lead regular audits and feedback loops to refine team processes, templates, and scripts.
  • Use Zoho CRM and modern digital tools to automate, streamline, and enhance customer interactions.
  • Drive technology upgrades in service workflow and CRM; push to innovate the customer experience through tech-backed solutions.
  • Collaborate with leadership and cross-functional teams to ensure the best customer service—using engineering knowledge to improve systems, not just people management.
  • Understand and champion customer satisfaction, retention, and issue resolution using smart metrics, dashboards, and analytics.

Who You Are

  • Engineering graduate only (mandatory).
  • Excellent written and oral communication skills—capable of training, coaching, and inspiring.
  • Deep experience building SOPs and systems for customer service; proven record of process innovation.
  • Strong presenter and trainer; able to develop and deliver soft-skill workshops.
  • Expertise in Zoho CRM, digital tech stacks, and process automation.
  • Experience working in highly customer-centric, technology-enabled operations.
  • Analytical thinker, self-motivated, and relentless about raising the bar for service standards.
  • Track record of building systems from scratch, not just inheriting old processes.

Why Buildskill

  • Get full ownership to create, define, and elevate every customer interaction.
  • Work in a fast-growing, tech-forward brand with ambitious goals for service excellence.
  • Located at our corporate office on M.G. Road, Gurugram.

  • Customer Success Manager

    1 day ago

    Gurgaon, Haryana, India customer success Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Ready to take up a business strategy role? Apply your analytical skills? Be the change agent? Educate and challenges status quo? Lead technology adoption for 'multiple' global businesses? CustomerSuccessBox is looking for a Customer Success Manager to "raise the bar" of customer success, not just for CustomerSuccessBox, but also for the entire B2B SaaS...

  • Customer Service Executive

    1 week ago

    Gurgaon, Haryana, India Cubnet service Full time ₹ 3,12,000 - ₹ 4,24,000 per year

    Customer Support ExecutiveAny Graduate can applyMin 6 Months experience is requiredInternational Voice Process/Chat processExcellent communication Required(No Avg.)Work from office5 Days working,Rotational Shift(Includes night shifts too) and Rotational offsSalary- 30k-37k CTCImmediate Joiners OnlyVirtual interviewReach Us Job Types: Full-time, Permanent,...

  • Customer Service Manager

    22 hours ago

    Gurgaon, Haryana, India SAKSHAM OFFICE AUTOMATION PVT LTD Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Company DescriptionSAKSHAM OFFICE AUTOMATION PVT LTD is a leading document solutions and services provider, specializing in multifunctional devices such as photocopy machines, network printers, and scanners. The company offers end-to-end, customizable documentation solutions, including network printing, photocopying, and scanning, with or without dedicated...

  • Customer Service Manager

    6 days ago

    Gurgaon, Haryana, India Cityfurnish Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Customer Service ManagerLocation: GurgaonCompany: Job Summary: We are seeking an experienced and results-driven Customer Service Head to lead our customer service team. The ideal candidate will have a strong background in managing chat functions and outbound sales conversions, ensuring exceptional customer experiences and driving sales growth. You will be...

  • Customer Service Manager

    6 days ago

    Gurgaon, Haryana, India CITYFURNISH Full time ₹ 12,00,000 - ₹ 24,00,000 per year

    Location:GurgaonCompany:Job Summary:We are seeking an experienced and results-driven Customer Service Head to lead our customer service team. The ideal candidate will have a strong background in managing chat functions and outbound sales conversions, ensuring exceptional customer experiences and driving sales growth. You will be responsible for overseeing...

  • Customer Service Manager

    2 weeks ago

    Gurgaon, Haryana, India CITYFURNISH Full time ₹ 12,00,000 - ₹ 24,00,000 per year

    About CityfurnishCityfurnish is a leading provider of furniture and appliance rentals, offering affordable and flexible solutions for individuals and businesses. Our mission is to transform the way people furnish and equip their spaces, combining comfort, style, and functionality. With a rapidly expanding presence in the rental market, we focus on delivering...

  • Customer Care Executive

    3 days ago

    Gurgaon, Haryana, India Cubnet Service Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    Responsibilities:* Manage customer queries via phone, email & chat* Maintain high NPS through timely resolutions* Collaborate with teams for issue escalation* Provide exceptional service within blended processShare CV @ Office cab/shuttleProvident fund

  • Customer Service

    1 day ago

    Gurgaon, Haryana, India Epiv Solutions Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Job OverviewWe are seeking a dedicated Customer Service professional to join to top Based in Gurgaon, this full-time, junior-level position is ideal for candidates with 1 to 3 years of work experience in the field. The successful applicant will be expected to provide top-notch customer support and contribute to the company's ongoing success in delivering...

  • Customer Service

    1 week ago

    Gurgaon, Haryana, India RBS Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Join us as a Customer Service & Operations Delivery ManagerWe'll look to you to drive a customer focused culture by developing improvement initiatives to enhance customer satisfaction and improve business efficiencySpecialising in Customer Contact, you'll be delivering successful and appropriate customer and business outcomes through digital channels in a...

  • Manager - Customer Service Training

    4 days ago

    Gurgaon, Haryana, India IndiGo (InterGlobe Aviation Ltd) Full time ₹ 12,00,000 - ₹ 24,00,000 per year

    IndiGo Customer ServicePartner with Inflight and AOCS to develop new pedagogical tools for crew membersTraining of teams on new processes and SOP re-iterationsPartnering with the IFS and Catering team for new possibilities for fine-tuning service standardsDevelop and manage project plans for training programsDesign, review, and update training content...